[Resolved] Airtel Prepaid Services — Wrong Caller Tune added and debited in the account

Sandeep Jerath

from Noida, Uttar Pradesh

Address:

South Delhi, Delhi

Dear Sir
My name is Sandeep Jerath, I stay in Safdarjung Enclave in New Delhi.

I am using two Airtel prepaid mobile numbers [protected] for last seven years and [protected] from last two years.

On 26th July I requested on Airtel customer care number 121 for a caller tune in the name of ( TOP GUN ANTHEM ) to be added on both my mobile numbers.
The lady customer care executive searched for the caller tune and ensured me that the tune will be added to both the numbers and then she informed me about the monthly tariff also. After about 30 minutes I checked my mobiles and was surprised to know that two diferent caller tunes were added on my numbers which I did not requested at all. I checked my balance also Rs 45 were debited from my account ( 30 and 15 ) for the caller tune service.

Then next I again called up at Airtel customer care number 121 to correct the caller tune which I wanted but instead of hearing my problem he just slapped the phone down.
Now from morning itself I am regularly trying the customer care number 121 but there is no response, they are not ready to pick up my call.
No body can expect this kind of behaviour from a reputed company like Airtel.

The company should credit back the charges in both my accounts because they are not having the caller tune which I requested.

I request the consumer forum to take further action with the company for there fraud and misbehaviour.

Thanking you
yours sincerely

Sandeep Jerath

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Aug 13, 2020

Complaint marked as Resolved

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Comments

MUKESH RATHOD

from Ahmedabad, Gujarat

Airtel — wrongly debited my account balance

Respected Sir or madam,

Have a nice day!

Ref : My mo No is [protected]

My account balance is wrongly debited by Rs. 46 on[protected] at 3:00 PM.

Please do the needful.

Thanking You,

Mukesh Rathod.

N. Balamurugan

from Delhi, Delhi

AirTel — Wrongly debited from my prepaid

Dear Sir,

I have a airtel prepaid bearing no +91 [protected] on saturday 13/09/2008 i received service message to my mobile i just click that link my mobile getting stated to connect airtel live suddenly i stoped the connection but after few seconds i received a message that " Thanks for downloading from airtel live you have debited Rs. 50/-" How it is possible to debit my amount without downloading anythig???????

please verify this and refund the debited amount of Rs. 50/- to my account

I think i will receive positive reply from you

Thanks & Regards

N. Balamurugan
Krishnagiri

Vishal Mehta

from Mumbai, Maharashtra

Airtel Prepaid Connection — Wrongly Debit in Balance

I have use airtel prepaid connection from last 4 to 5 yrs.
This is to inform you my Airtel account balance has been debited 5 to 6 time by Rs. 20/-, 30/-, 50/-, 99/-, 20/- respectively.
As on 07/10/2008 at 10.00am i had discuss with customer care executive about this, the executive told me that "Airtel Wap Pack" is activated on your number & they suugest me to sent sms on 222 for deactivate this service, which i did Immediately but the problem is not solved. Than I had again discuss this topic with customer care executive miss Priya & logged complain in airtel customer care centre with referance no. [protected] as on 14/10/2008 at 12 noon, but yet my complain about "wrongly debited in balance" is not solve.
when i called up in customer care the customer care executive asked me "we are not able get your account detail, b'coz our system is not updating your data".
This is to request you please do the needful for the same & solve my problem immediately.

Regards,
Vishal Mehta

Anil Kumar Singh

from Delhi, Delhi

Airtel cellphone — about wrong detected of caller tunes charges

this is my cell no. [protected] today 16/11/2008.without any information caller tune actived my cell phone and dedected monthly charges.when i discussed to customer care then he accepeted their mistakes and assured me within 30th minutes return the monthly charges in my account but i didnot recive till time.so what happend... ?
kindly short my problem and deposit as same balance as soon as possible,
thanks
Anil kumar singh

rahul dinkar

from Pune, Maharashtra

Airtel — debited for hello tune which are not asked for

i have not subscribed for any tunes still message is received that you have been charged for this
I do not want any promotional offers and do not want further headache for this type of messages and getting balance reduced for this

senthilkumar

from Hyderabad, Telangana

Hello Tune — my prepaid account

im senthil kumar, in my mobile automatically set as hello tune and cridit amount for that songs, i called to customer care and ask about this but they didnt give proper responce to me

SWATI NITIN PATIL

from Bengaluru, Karnataka

Air Tel prepaid mobile service — HELLO TUNE SERVICE

DEAR SIR,

I HAD NEVER SUBSCRIBED FOR HELLO TUNE SERVICE, BUT YOU ARE CHARGING ME FOR THIS SERVICE. PLEASE DEACTIVATE THIS SERVICE TO MY MOBILE NO. [protected] WITH IMMEDIATE EFFECT.AND WITHOUT MY WRITTEN PERMISSION DONT ACTIVE THIS SERVICE AGAIN.

SWATI PATIL

m.jayasudha

from Salem, Tamil Nadu

dear sir

i am getting too much o[censored]nwanted sms from the service provider as friends chat. i does want anything like that kind. please stop this unwanted sms service of friends chat.

thanking u

regards

m. jayasudha

piyushparmar89

from Pune, Maharashtra

Airtel — balance wrongly debited

BALANACE DEDUCTED WRONGLY
Dear Sir/Madam,

I have deducted rs 90.05 on 8th feb without any reason i i not call or not sms also i want my money back please credit in to my a.c other wise give me ur ceo no i will complaint him why u wrokgly deducted my money without me asking i not have activate any schemne or any pack please give it back asap MY NO IS [protected].

PLEASE CALL ON GIVEN NO DOWN MR PIYUSH - [protected]

Regards

BHANU PARMAR

[protected]

Rajan Ashok Ranshoor

from Pune, Maharashtra

Airtel Service — Caller tune

From Today (14April2010) my caller tune is change to some song without my requirement or permission.
My mobile service is of Airtel and my mobile no. is [protected].

ahmedshk_micro

from Hyderabad, Telangana

Airtel Prepaid — wrong debit in account balance

Hello,
Respected sir.I am prepaid customer of Airtel having mobile no [protected].On 2/Aug/10 i am facing horrible experience about my service provider.They deducted my Total balance of Rs.25/-from my account as charge of downloading Java game at 1:52pm which i wasn't downloaded to which i callled CCare at 198.I explained the matter with Representative for which they credited same amount on my accountat 3:14pm.But at 5:13pm i recieved sms of debited amount of 25/- for the same thing. Again i tried to contact C care at 198 but this time when i was selecting option to talk system not connecting me with Representative.Then i tried on C care no-121 but due to 0 balance system doesn't allowed me to connect.For that i recharged my account with Rc of 10 Rs/- then i called C care at 121 on informed the same thing which i was facing from afternoon to which he(Representative) apologized and credited 25/- in my account at 6:16pm.But at 7:08pm i recieved another sms telling you have been charged Rs 30/- for the same thing.Now they deducted the whole account balance including the balance which i recharged just to talk with C care at 121.All Debited Sms are from Airtel Live (AL).So please help me what should i do.I have all the messages in my inbox.
Thanks for reading my complaint.

bmcschools

from Hosur, Tamil Nadu

Respected sir.I am prepaid customer of Airtel having mobile no [protected].They deducted my Total balance of Rs.50 without any demand for customer. kindly refund the same amount.Thanks for reading my complaint.

Asha rohini

from Delhi, Delhi

Hi

Firstly my question to Airtel prepaid customer care-specificaly in Airtel complaints section(Contact number-198) are managers setting realisting commitments?,
As Kiran the Manager & Sneha the floor supervisor promised he that they will call me back on 19jan11 @5 pm, he is yet to call me regard to balance deductions & each time I call to get an answer from them the lines are disconnected, Could you please pass on the message to the customer service not to give false promise & to stop disconnect calls

Request you to answer this before i could raise my concern regarding balance deducations browsing internet through mobile office

abhijeet ghosh

from Bengaluru, Karnataka

Dear Sir
There are continues wrong debit of balance from my account on a regular basis from 14th February 2011
My No. is [protected]
Please rectify and refund the balace wrongly debited from my account.
Regards
Jayanti Pal