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[Resolved]  Airtel — Prepaid sim not usable

Address:Andhra Pradesh

I have taken a SIM from Airtel on 7th of June 2013, ([protected]). I was asked to call 59059 within 12 hours and get my credentials verified. I got it done and recharged it with Rs. 255 for 1 GB 3G data, the recharge was sucessful, I tested it and it was working fine. Then I left it for few days and tried to access 3G on June 22, 2013. I was not able to access internet, so i called up 121. The executive there told me that my phone has no validity and I have to recharge with Rs. 28/-. I did it but the problem was not solved. Since then I been calling up 121, everytime i call the line gets transferred to supervisor, the says we will resolve this within 48 hrs. I have waited for 15 days now, I have no more patience left with no choice left. Today I have decided to change my prepaid, postpaid and DTH to someother service provider who actually provides better service.

THANK YOU AIRTEL FOR THE WONDERFUL SERVICE!
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Aug 5, 2021
Complaint marked as Resolved 
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Comments

Airtel-Prepaid — Complaints not Resolved

Hi Sirs,
My mobile no is [protected],

DND services is activated on my Cell from 27/08/2007, the activation no is "F[protected]", and i start receiving promotional calls and SMSs from them so i file a complaint on 26/11/09 the complaint no is[protected] and got SMS and, A call from their executive that it has been resolved but NOT so i file another complaint on 22/12/09 the REF NO is [protected] and received a message from them about the resolution of this complaint , but again nothing happen i still get their calls and SMS from them so nothing is happen in more then last 3 months,

i get call from them while i ws driving,im in office, im in meeting its really frustrating receive a call and you hear a Song. while you r doing some important work..

when i ws call to their support they started asking me the whole history of complaint and then they launch a new complaint for me but nothing is happen.

I really got frustrated with them and their customer support team


My No. is too old so i cant stop or change it , otherwise i ll defiantly do so..

please help me in this regards

Thanks in advance

Praveen Khare
Reply

Airtel — Sim not working fine

Sir, my mobile [protected] is not working fine.

I have recharge my mobile with 10rs. Paper recharge (7.07) + 10rs paper recharge (25 std minuts) on 14 feb.

And after recharge my mob when i want to make calls its tell that ur current balance is too low so it can't be connect.

And i tried this more that 25 times but getting faild.

So i contact Customer Care, they are telling that make ur balance more than 1 rs, but at that time i have 5.63rs.
So they disconnact my call, and they are not responding me.


And also some time i see this in my screen 'Sim Card Registration Faild' but after restarting my mobile its works fine..

Now tell me what i do...!
Reply
I am unable to make an calls...

Please help me...!
Reply
Namaste Mr. Kotte,

This is to inform you that your concern listed on 09 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Reply
Namaste Mr. Kotte,

We would like to inform you that your concern listed 09 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Reply

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