[Resolved]  Airtel Prepaid — UNAUTHORISED CHARGES DEDUCTED

Airtel prepaid mobile — unauthorized charges

My prepaid mobile No.[protected] of Chandigarh.

I purchased a recharge for Rs.555/- on 16.3.2008.

The next day i.e. on 17.3.2008, the balance was showing Rs.435.77 without making even a single call from my mobile.

Nobody is coming up from your customers service centre to help me.

Can you help me describe why amount of appxtmly Rs.145 has been deducted.

Pl educate yr exe regarding yr scheme details.
My mob no[protected] .
yur action is forcing me to seek the help of consumer court to
solve my problems
mohan

No Company — Airtel Prepaid Complaints - UNSUBSCRIBE SMS FROM 64611001

From August 8th, i am recieving messages from 6461101 and charging me 1 rs for no reason. I never activated any services for this. I called the customer care more than 10 times regarding this issue . but still now the issue is not resolved. I did call them day before yesterday and they promised me this issue will be closed within 24 hours and i am still recieving the message and losing 1rs. till now i have lost around 50 rs.
Please take an action on this at the earliest.

Thanks
Varun

Airtel Prepaid — Regarding unauthorized charge

regarding unauthoriesed charge
dear sir,
i m customer of airtel last 4 months, my mobile no [protected], i face many problem from airtel side regarding charges,
I am receiving SMS from 58888 and 64611001 regardind jokes and News which is not subscribe by me. These services charging daily Rs. 1 for each SMS. For this I have talked with Custmor care and they told that it will be unsubscribe and you will will not face this problem again. But I am very sorry to say that I am still charging by your company. It is against the Rule. You are requested to discontinoue my all kind of services like jokes, News and caller tunes if still there. You are also requested to look into the matter that how and why these services has been activated on my phone and kindly refund my all money charged by you. If satisfactory action will not be taken by you than I will go to consumer forum for this.
Thanking you and waiting for your positive response.
Ashok Kumar
[protected]

Regarding unauthoriesed charge

dear sir,
i m customer of airtel last 1 months, my mobile no [protected], i face many problem from airtel side regarding charges,
I am receiving SMS from Prayers regardind jokes and News which is not subscribe by me. These services charging daily Rs. 1 for each SMS. For this I have talked with Custmor care and they told that it will be unsubscribe and you will will not face this problem again. But I am very sorry to say that I am still charging by your company. It is against the Rule. You are requested to discontinoue my all kind of services like jokes, News and caller tunes if still there. You are also requested to look into the matter that how and why these services has been activated on my phone and kindly refund my all money charged by you. If satisfactory action will not be taken by you than I will go to consumer forum for this.
Thanking you and waiting for your positive response.
Sundar
[protected]

Regarding Unauthoriesed Charge
Dear sir,
I Am customer of Airtel last 5Yr, My mobile no [protected], I face many problem from Airtel side regarding charges,
I am receiving SMS from 64611015 regarding “USING FUSION LOUNGE MULTI CONTENT PACK” which is not subscribe by me. These services charging monthly Rs.15 from last 6 month to till date. For this I have talked with Customer care and they told that it will be unsubscribe and you will not face this problem again (last month request reference no [protected]). But I am very sorry to say that I am still charging by your company. It is against the Rule. You are requested to discontinue this type of services. You are also requested to look into the matter that how and why these services have been activated on my phone and kindly refund my all money charged by you. If satisfactory action will not be taken by you than I will go to consumer forum for this.
Thanking you and waiting for your positive response.


MANOJ JUWALE
[protected]

Regarding Unauthoriesed Charge
Dear sir,
I Am customer of Airtel last 5Yr, My mobile no [protected], I face many problem from Airtel side regarding charges,
I am receiving SMS from 64611015 regarding “USING FUSION LOUNGE MULTI CONTENT PACK” which is not subscribe by me. These services charging monthly Rs.15 from last 6 month to till date. For this I have talked with Customer care and they told that it will be unsubscribe and you will not face this problem again (last month request reference no [protected]). But I am very sorry to say that I am still charging by your company. It is against the Rule. You are requested to discontinue this type of services. You are also requested to look into the matter that how and why these services have been activated on my phone and kindly refund my all money charged by you. If satisfactory action will not be taken by you than I will go to consumer forum for this.
Thanking you and waiting for your positive response.


MANOJ JUWALE
[protected]

hi i'm shiveta and my mobile no is [protected] . i'm also fed up with airtels self activating services and then sending messages to customer saying that your asked service has been activated and balance is been deducted for the same...
actually last week and today 28june airtel send me a message saying thanks for downloading java games and thus we have deducted Rs99 from ur account and i never downloaded any such games because i dont use mobile net ... and now i'm trying to talk to customer care executive and theres no response and its seriously harassing irritating and frustrating for any customer ...

well i also request u to please take quick action for this recurring problem and refund me my balance otherwise i'll be forced to switch to some other service provider because and even take some more serious action also, being a so loyal customer for 3 years i've got only tension from airtel service providers ..

thank you looking forward to see some fast action ...

Airtel prepaid mobile phone — Unauthorized charges

My mobile No. is [protected] from Mumbai. I am currently in Nagpur and I just got my mobile recharged yesterday at Gokulpeth Nagpur. That guy took my mobile to check the balance and the mobile was with him for sometime. Later I found out that i am receiving messages from 290603 and unnecessarily I am debited Rs. 3/- every message. Please help me to discontinue or advise me what to do. Please advise your contact details and help me as soon as possible.

sir please unsubscribe airtel mcampus my no.[protected]

sir unsubscribe airtel mcampus

USING FUSION LOUNGE MULTI CONTENT PACK — Regarding Unauthoriesed Charge

Dear sir,
I Am customer of Airtel last 5Yr, My mobile no [protected], I face many problem from Airtel side regarding charges,
I am receiving SMS from 64611015 regarding “USING FUSION LOUNGE MULTI CONTENT PACK” which is not subscribe by me. These services charging monthly Rs.15 from last 6 month to till date. For this I have talked with Customer care and they told that it will be unsubscribe and you will not face this problem again (last month request reference no [protected] _May 2009). But I am very sorry to say that I am still charging by your company. It is against the Rule. You are requested to discontinue this type of services. You are also requested to look into the matter that how and why these services have been activated on my phone and kindly refund my all money charged by you. If satisfactory action will not be taken by you than I will go to consumer forum for this.
Thanking you and waiting for your positive response.


MANOJ JUWALE
[protected]

fusion lounge multi content pack — unsubscribed but still they are charging me

i unsubscribed from this service but still they are charging me 15 rs in 3or4 days . i am not using this service .so please kindly unsubscibe me if i am no unsubscibed.

Airtel Prepaid Connection — CHARGES DEDUCTED FROM ACCOUNT

DEAR SIR :

I AM A CUSTOMER OF AIRTEL AND MY CELL NO IS[protected]

I WANT TO DRAW ALL OF YOUR ATTENTION THAT, NOW A DAY AIRTEL STARTED THE DACOITY FROM THE PREPAID BALANCE OF THE SUBSCRIBERS.

THEY SENDED ONE SMS TO ME IT CONTAINS THAT YOUR SUBSCRIPTION TO AUDIO MOVIES IS RENEWED AND THEY CUT THE RS. 30/- FROM MY ACCOUNT.

I NEVER SUBSCRIBED FOR AUDIO MOVIE SERVICES AND HOW CAN AIRTEL RENEWED MY SUBSCRIPTION.

WHEN I COMPLAINED THEM TWICE, THEY ARE JUST SAYING SORRY FOR INCONVENIENCE,

TODAY I GOT A CALL FROM AIRTEL AND THEY ARE SAYING THAT THIS AUDIO MOVIE SERVICES IS ACTIVATED FROM YOUR MOBILE AND YOU HAVE TO DEACTIVATED THIS SERVICE FROM YOUR MOBILE AND THEY CAN REFUND MY RS. 30/- ANYWAY.

IS THEIR ANY COMPLAIN CELL OR COURT, WHERE I CAN GO AND TEACH THEM A LESSON.

Dear Sir,

This is Rajesh Nair from Bhopal. I have purchased an Airtel prepaid SIM two months ago. The only reason for purchasing the SIM was for use of GPRS through my computer. The first problem faced was connecting to the customer care. After making 15 to 20 calls i use to get the customer care executive. The information provided by the executives is also not satisfactory.

After all those problems faced i managed to get the mobile connected to the internet. This process of getting the internet connected was charged around Rs. 30 to 35. Since then i am using the GPRS facility.

There is a problem which i am facing from that date. Everyday apart from usual internet charges of Rs.10, an amount of around Rs. 4 to 5 is deducted from my account. I fail to understand why this amount is deducted. I have never subscribed for any services other than GPRS.

I am getting Cricket Scores on my mobile without subscribing for the same. I have complained the matter to the customer care executive. The executive asked me to send STOP to a particular number. I have also done that and still the services are ON.

I request you to kindly send me a statement mentioning the amounts deducted from your side till date along with the particulars respectively. I am very much annoyed by the services provided by the company. Kindly get the matter resolved as soon as possible.

Dear Sir,

This is Rajesh Nair from Bhopal. I have purchased an Airtel prepaid SIM (M.No. [protected]) two months ago. The only reason for purchasing the SIM was for use of GPRS through my computer. The first problem faced was connecting to the customer care. After making 15 to 20 calls i use to get the customer care executive. The information provided by the executives is also not satisfactory.

After all those problems faced i managed to get the mobile connected to the internet. This process of getting the internet connected cost me around Rs. 30 to 35. Since then i am using the GPRS facility.

There is a problem which i am facing from that date. Everyday apart from usual internet charges of Rs.10, an amount of around Rs. 4 to 5 is deducted from my account. I fail to understand why this amount is deducted. I have never subscribed for any services other than GPRS.

I am getting Cricket Scores on my mobile without subscribing for the same. I have complained the matter to the customer care executive. The executive asked me to send STOP to a particular number. I have also done that and still the services are ON.

I request you to kindly send me a statement mentioning the amounts deducted from your side till date along with the particulars respectively. I am very much annoyed by the services provided by the company. Kindly get the matter resolved as soon as possible.

please avide unauthorisedmesseges

Airtel — Deducting unauthorised charges

sir i am using airtel no. [protected] from last several months. Currently they deducting unauthorised charges on a regular basis (average time period is 2-3 days) from my prepaid mobile. When we making complain at customer care of the company. They making refund for it but they also charges for talking with customer care. This is really very harsh full for us.

Airtel — Unauthorized charges for Prepaid connection

Dear Sir,

I am noticing continous cut in charges for cricket score or some game applications downloads etc..., even though I have not requested non of these.

I have enbaled don't disturb long back but I continue to get non-sense messages.

When amount was deducted for cricket score which I was not requested I complianed and returned. But still my account balance is reducing day by day for unathorised services.

Yesterday Rs. 75/- has been deducted from my account for downloading JGame which I have not requested.

Some times I get SMS like Sizziling Bikini Girls etc.... with unidentified sender. Does it legal as per TRI?

I request you address my concern as early as possible to avoid legal action with frustration.

Regards,
Pralhadrao
[protected]

Without firing a request for activating Hello Tunes, I got it activated on my no: [protected], and corresponding charghes were deducted from my balance.
I talked to a customer Care representative, he said that it was a mistake and he assured that the Hello Tunes will be de-activated without my money being deducted for the same.

BUT, ... again I got a message a message that my money was deducted for the de-activation.

This kind of irresponsibility is not acceptable and I am not happy with the service.
PLEASE make sure that this is not repeated in future.