Airtel Prepaid — WRONG BALANCE DEDUCTION

Airtel Prepaid — wrong balance deduction

Hi,
I am Pradeep kumar .I am setesfied with airtel ser but one my friend SHASHI KUMAR is suffered from a service of airtel nemed "STARDUST " pack. When i call to the cus. care they donot deact. this service and & ballance not return .The customer care executive name was Mr.ASHOK.He told me that he can not deact this ser from his side & ballance will not give back.And this ser act by cus care side .I am requesting to airtel that refund my friend's ballance and deact this ser.And take possible steps regarding Mr.ASHOK.my friend mob no.is [protected].

mai airtel service ka use last 5 yrs. se kar raha hu, lekin last month se bahut taklib diya hai.
1) missed call alert free service for 7 days message muje aaya mai sms kiya aur mera 15 rs cutting kiya custemer care walone meri bat bilkul nahi suni
2) hello tune ke bare me koi bhi request, phone na karne ke bad bhi direct sms ata hai ki thank you for downloading hello tune aur paisa cut kaerte hai, custmer care ko call karnese lagta hi nahi, lagege to bolte hai aapne hi chalu kia hai aisa mere sath 03 times ho gaya hai.

When I complained regarding excess amount deduction from my prepaid con.no[protected], on 9.112009 the CCE on 121 did not listen to me instead she (some mrs.Shashi) soon after the complaint sent seven SMS on my mobile and deducted Rs280 for different services which were never demanded. The services said to have been provided were also not provided. On again complainig at local office (Agra) and on 121 an amount of Rs150 was refunded and soon after the refund within half an hour other SMSs were sent and Rs.170 were deducted. After this for one week I was debited and credited for a number of times without assigning any reason.
The company and their employees used the balance of my prepaid mobile as if it was their fathers money. I am willing to approach consumer forum in this regard. The company and itsemployees are very rude andpick pocketers

S.P. Singh

Airtel Prepaid — wrong balance deduction

I have a AIRTEL FRIENDS connection.as per the plan ,during happy hours i should be charged 10p per min while calling A2A.

But the amount deducted is random.for mins sumtimes 7Rs are deducted and sumtimes 2 Rs are deucted.

I made complaint calling the customer care .(complaint no [protected]).He assured me i ll get my balance refunded within 4 hours.which didnt happened as expected.The CC actually hanged the call
this has happened three times.

CC told me that one of your exec will get in touch with me regarding the refund.

still i have not recieved ne updates from your side.

Hope you value your customer/s and take this complaint sincerely.

waiting for ypur prompt reply

My mobile no is [protected]

Airtel Prepaid — wrong balance deduction

I am an airtel prepaid user for the past 6 years. In the past 3 days almost Rs 200/- have been deducted from my account & on calling customer care repeatedly, I was told it was due to Airtel Live usage which is surprising since I do not use the service. After registering the complaint I was told, if it was unfair deduction balance will be returned. Writing mails to the officers has been of no use other than an acknowledgment of receipt of the mail.
This is utter unprofessionalism.

From last 5 years i am a customer if airtel, but from last 6 days Rs30 have been deducted from my account& on calling customer care repeatedly, I was told it was due to Airtel Live usage which is surprising since I do not use the service. After registering the complaint I was told, if it was unfair deduction balance will be returned. Writing mails to the officers has been of no use other than an acknowledgment of receipt of the mail.
This is utter unprofessionalism..

Hi,
From last 3.5 years I am a customer, but from last 15 days RS.20 have been deducted from my account without activating any services from side.On contacting customer care any of the executives did not entertained mein starting and fortunately when a guy named PARVINDER received the call in the next week, he told me about all non-sense offers, which I've never activated, he passed over the call to his supervisor, "ALPESH H NAVADIYA".He argued with me a lot and told I will be refunded to my account RS.20/-within 4 hours, which did not happened.On the next Day rude Unit Manger argued with me named PRANAV BHATT and told me to file complaint against him if I can and I'am doing the same thing.
Kindly Do needful and teach atleast manners of handling customers to your so called executives.

Thanking You.

MAINE 3-09-12 KO 37RS SE RECHARGE KRWAYA THA JISKI TRANS ID [protected] HAI. USME MERE KO SMS AYA KI ''RECHARGE SUCCESSFUL MRP. 37.00 BENEFIT: LOCAL CALLS @1P/2SEC VALIDITY 180DAYS''.
BUT 40 DIN ME HI CALL COST JAYADA KATNE LAGE COMPLAIN KIYA MAGR KAHTE HAI KI MAIN KUCHH NHI KR SAKTA.