[Resolved]  Airtel — Collection Code of Conduct

Address:

Pune, Maharashtra

Hi,

I had subscribed for Airtel services in Pune a year ago (2010) considering savings as the most imperative fact since the plan offered by the Rep appeared economical compared to my existing plan, however after being served for several months I found Airtel to help itself by overcharging me instead of helping me to get some benefits. Initailly I used to pay my bills between Rs.[protected], but few months later my bills suddenly went upto Rs.[protected] regularly when my usage pattern was still between the above mentioned figures.

I tried to communicate with Airtel's pathetic customer service people to understand the reason behind the charges and unfortunately after many exhausting hours of interaction the solution was to pay the complete bill everytime, despite of several complaints Airtel continued to do it's job and finally in the month of May 2011 I received a bill for Rs. 5600/- to which they usually had one explanation (Typical Airtel CS Response: sir aapka bill aapke usage ke hisaab se hi aaya hai).

Being helpless I decided to not pay my bill at all till they consider my concern and anticipated a solution from them, but instead of providing me a solution they found a solution to let their collections team harass me and my family to make payments...

Let me make you'll aware that Their collections teams aren't following any guidelines of the goverment stated under the FDCPA - Fair Debt Collection Practices Act (http://www.delhilaw .firm .in/debtcollection-india.htm) or stated as per Airtel's collections code of conduct http://www. airtel .in/wps/wcm/connect/airtel.in/airtel.in/home/foryou/mobile/postpaid+services/know+more/collection+code+of+conduct/) briefly mentioned below; They are calling everyone I know using my call details to embarrass, threaten, crticize (called me a thief) and annoy my family and me, they even threatened my grandparents...
Note: remove any spaces from the URL's Mentioned above to visit the website...
therefore in this helpless situation I need someone to help me understand how to take imperative measures against this shameful act of our mostly hated company Airtel and it collections team.

A Debt Collector CANNOT:
■ Telephone you an unreasonable number of times
■ Telephone you at an unusual time/ unusual place
■ Disclose information of your debts to third parties
■ Use profane or other abusive language
■ Contact you after written notification that you do not want to be contacted any further
■ Claim to be affiliated with any governmental organization
■ Misrepresent the character, amount or legal status of a debt
■ Threaten of to take any action that cannot be taken legally
■ Accuse you having committed a crime
■ Threaten or communicate false credit information
■ Attempt to collect, until he honors your request to validate
■ Use deceptive methods to collect debts
■ Call you before 8:00 a.m. or after 9:00 p.m.
■ Call you, but not announce who he/she is


It seems Airtel doesn't know what does "Practice what you preach" mean...