Airtel — Airtel deducting surfing charge.

Address:

Punjab

i m Gagan jot using airtel connection from last two years.today i was using airtel live service to check my mail & i just checked my mail about 3-5 mins .when i finished they took off all my balance(30/- Rs).when i firstly called there custmer care sevice they said i have used net for 8 mins.& they deducted it for surfing.when i argued abt it they said v r going to transfer call to senior person & no response was there from them.again when i called same happend again and they were saying that i have used net for 4 mins.i was shocked how their repersantatives saying diffrent statemants.3rd time when i called custmer care they said i have use net three times about(100+secs with total charge of 30 paisa,180secs with total charge of 40 paisa & 400+secs with total Rs30) when i asked about his senior he transfered the call but again no response was there. i got a sms from airtel about my request number.

my e-mail address is ([protected]@yahoo.com)