[Resolved]  Airtel — Mischarged amount for sms

Address:

Vellore, Tamil Nadu

Sir, I have been using airtel for nearly four years and my number is [protected]. but in recent days the customer care and service is not good. Last july month i recharged with special booster pack for Rs.195. And it valid for four months upto to Nov 4th. But on Oct 3rd my sms amount in the pack has been bared. When asked to customer care they told your pack has been fully utilized by you so the count is zero in your sms amount. Then on Oct 7th when checking my sms balance the same old sms amount has been activated. When asked to customer care they told that the mistake of airtel side that they didnt extend the sms amount for the promo month.. and sms amount detected for the four days ll be added to sms amount but not in main account. For the three days the sms amount is detected from my main account. Following are the compliant numbers on oct 7: [protected], [protected] and 93. Pls help me to credit my detected sms balance in my main account. Regards Sivanarendhar.S