Airtel — automatic balance cut and vas activation

Airtel Mobile Services — Regarding Activation of GPRS and Deactivation of call conference service

1)I had made request for activating my GPRS serivice via sms to cust. care on 8/5/08 the maximum time given was 4 hrs. The serivce was not acitvated even after 72hrs after contacting the cust. care. and the manager the serivce got activated after 4 days.
2) i had given a request for deactivating my call conference serivice on 5 may 2008 and after making 3 to 4 request via sms and after directly contacting the cust. care my serivice is still not deactivated till date ie. 24 may 2008

Airtel Mobile Services — UNWANTED VAS ACTIVATED

Last day I have been deducted Rs 30 from Airtel Prepaid Balance for the hello tunes though I have not asked the authorities to give such facility .It has been came to my notice when I received a msg dated 10/06/2008 at 12:00pm mentioning “YOUR HELLO TUNES SUBSCRIPTION PACK FOR 30 DAYS HAS BEEN ACTIVATED”.

Then I made a complaint to 121 that I have not made requisition to give hello tunes, the customer care centre of AIRTEL hasn’t registered my complaint and told me this may be of OUR TECHNICAL NETWORK PROBLEM AS MOST OF OUR CUSTOMER ARE FACING THIS. In the evening, when I called customer care regarding this matter, Mr. Pawan, who doesn’t know how talk said that “you have to again call up on 12/06/2008 to confirm that whether it our fault or u have made a request”. Till now It has not been deactivated.
Please oblige me to get justice and make a provision for refund of Rs. 30 with immediate effect.

This is to inform you, I am mentioning this to solve my complaint. Otherwise, I will publish this in Consumer Complaint Webpage.

Airtel — Regarding GPRS activation

Sir

I have purchased new Pre-pad sim of AirTel on 31st January, 2010 at 20:30 Hrs and Re-Charge 98/- Rupees for GPRS activation at the same. Immediately I have received the message that Recharge voucher has successfully charged. After That I have given miss call to my another number of Airtel to check wheather it is working or not, and found that my new numbe is working. Again I have make a call to Help Line on 12118 for GPRS activation and but first time they refuse to give setting and say to check the number you have dialed because new series of Sim was not Up-dated in the system, So I request to him to update the number and provide me GPRS settings then he relies the situation and update my profile and tell about the GPRS settings and assured me that GPRS services will be started with in 24 Hours.

I have checked after 24 hours but GPRS services wass not activated in my mobile so again I call to Helpline and they say that we have some problem and we forwarded your request to concern department and your problem will solve with in 24 hours.

But Sorry to say till date my GPRS services is not activate in my mobile. Last time I have talk to helpline on 4-2-2010 and my complaint number is – 213975.

Please look into the matter and revert back per return mail.

Airtel Mobile Services — Complaint against GPRS SERVICES

Dear sir,

I was airtel pre-paid customer and my number is [protected]. I was having internet connection and used to recharge with Rs98/- , under that scheme I can use up to 2GB. I have migrated to postpaid connection with Rs199/- plan, naturally my Rs98/- plan for net connection got cut. I got in touch with customer care and was informed that it has to be reactivated with Rs 98/- and can use up to 2GB for one month and it will include in the next bill. As per their guidance, after reconfirmation with customer care, I have requested the customer care executive to activate the same as said on 19.07.10. But I received a bill of Rs3297/- + rent + tax etc. I contacted the customer care, they are saying foolish reason for the whooping phone bill. I cannot avail 2GB till 04/08/2010 (my bill generates on 04/08/2010) . So why I was misinformed by airtel customer care executive???........... So i made a complaint to Airtel showing all these above facts.. so far i have not recd any reply from Airtel except auto generated acknowledgement of the receipt of the complaint.

I humbly request the concerned to consider the matter and waive the raised extra amount for the internet usage.

Again I request all higher authorities to advise customer care to pass right information to the customer or else Airtel will loose its image as well as customers.




Yours faithfully,

Ramnadh S

Airtel — Unwanted subscription services activated

My mobile no: [protected]

I have prepaid card from Airtel since last 5 years, last week I have received two consecutive a messages saying that ‘you have been renewed for football subscription service from Airtel. You have been charged Rs. 10. Enjoy best Games! Dudecting 10 Rs. Each time from my balance amount. I had spoken to the customer representative at their toll free no. but got reply saying we cannot refund the amount. I don’t understand even though I have not subscribed to any service why this deduction that too twice in a month (19/08/2010 & 29/08/2010).
Hope this complaint will work.

AirTel — UNWANTED ACTIVATE SERVICES

DEAR SIR,
I am facing problem with my service provider.In my mobile no.[protected] activate unwanted services by service provider and cut money thereafter,i call his customer care associates he will cut the call in mid session of call & also block my customer care line.

Yours faithfully,
ADITYA NARAYAN SINGH

the service of airtel is very poor

AirTel — unwanted service activated

Respected Sir,

My number is [protected]. For the past few days i have been charged for unwanted 54321 services for which Rs. 5/- per day are being deducted from my mobile. I called/discussed with the airtel custmer care several time about this problem and they given assurance that the said service will be deactiveted upto 31st Jan. 2011 but the said serive have not been deactivated till date. I have never subscribed any of the services.please stop the above service at the earliest.

Thanking you

The same problem have not been solve till date. I made complaint to the airtel customer care several time in this regard but in vain. Due to said problem I applied for mobile number portability but my request has been rejected by airtel. Thereafter I made complaint to the airtel customer care regarding deduction of balance & MNP but no action has been taken on my complaints till date. I am facing very lot of problem. Please solve the above said problem at the earliest.

Airtel — Activating and charging for Unwanted Services(Not asked for)

Telecom companies are very smart..
They charge yo u for services which you have never asked for (PREPAID CUSTOMERS).
Today I am a victim of such cases for almost more than 10 times.
Company had a promotional call which u not even answer several times.
Later on you came to know that some amount has been deducted from your prepaid account balance.
First thing which came to your mind will be 'IS THIS THE SERVICE I REALLY NEED AND I HAVE ASKED COMPANY TO ACTIVATE THE SAME?'
When you call for CUSTOMER CARE, the executive will tell you lot many things and try to fool you around.
Because they might have been trained to fool people. And most important YOU ARE NOT THE FIRST ONE TO CALL FOR SUCH COMPLAINTS?
Basically they will tell you that company did called you at this this time and u have activated that service.
Their charges range from Rs 10 to Rs 30. which seem to be not a much amount to many people but i[censored] calculate it for year on year basis you will end up spending more than Rs 100 a year.
The case is more worse in case of Rural Customers.
Villagers are not more tech savvy and they dont even know what sort of services company is offering.
Most of the victims are not aware of their deduction in account balance.
Those who will came to know about that, dont know how to deal with it. I mean to say they dont know how to deactivate a service and how to call for customer care.
So on Behalf of all the quetching, unsatisfied customers I request Telecom Companies to stop all such immoral activities.