Airtel — RE INSTALLATION OF AIRTEL DTH DUE TO CHANGE IN SATELLITE CONNECTION BY AIRTEL

Address:

Himachal Pradesh

I HAVE AIRTELDTH WITH CUSTOMER ID NO. [protected] AND I AM USING IT SINCE 2009. MY PROBLEM IS THAT IN LAST 3-4 MONTHS AIRTEL HAS CHANGED THEIR SATELLITE CONNECTION AND AS PER AIRTEL POLICY ALL THE AIRTEL DISHES HAS TO BE REALIGNED/RE INSTALLED FREE OF COST. 3 MONTHS BEFORE ONE PERSON FROM AIRTEL VISITED MY HOUSE SAID THAT YOUR DISH HAS TO BE RE INSTALLED AND AND YOU HAVE TO PAY FOR IT BUT I REFUSED AND TOLD HIM THAT IT IS FREE OF COST SERVICE BECAUSE RE INSTALLATION HAS TO BE DONE DUE TO CHANGE IN SATELLITE CONNECTION BY AIRTEL AND IT IS NOT MY MISTAKE. ANYHOW FOR LAST 3 MONTHS I WAS NOT ABLE TO VIEW SOME CHANNELS FOR WHICH I PAID TO AIRTEL. BUT W.E.F FROM 19.8.2012 MY DISH WAS TOTALLY LOCKED SO I CALLED AIRTEL CUSTOMER SERVICE CENTER AND THEY ASSURED THAT YOUR PROBLEM WILL BE RESOLVED BY 3 P.M OF 23.8.2012 AND YOU HAVE NOT TO PAY FOR IT. AGAIN REPRESENTATIVE IN CHAMBA CONTACTED ME AND SAID YOU HAVE TO PAY FOR IT. AGAIN I CONTACTED WITH THEIR CUSTOMER CARE CENTER AND SUPERVISOR OF AIRTEL CONFIRMED THAT YOU DISH WILL BE RE INSTALLED FREE OF COST WITH IN DAY OR TWO. AGAIN REPRESENTATIVE IN CHAMBA CONTACTED ME AND SAID YOU HAVE TO PAY FOR IT. BUT TILL NOW I AM FACING THE PROBLEM AND I AM PAYING TO AIRTEL FOR NONOPERATIVE AIRTEL DISH. NOW I PLANNING TO FILE COURT CASE AGAINST AIRTEL IF MY PROBLEM IS NOT RESOLVED WITH IN 2-3 DAYS BECAUSE IT IS NOT MATTER OF MONEY BUT MATTER OF PRINCIPLES.


NEERAJ SHARMA
ACCOUNTS OFFICER
HOUSE NO. B-9 SPECIAL
CPS STAGE -III
NHPC LTD.
KARIAN
DIST. CHAMBA
HIMACHAL PARDESH
PIN COCE 176310
MOBILE NO. [protected].