[Resolved]  Airtel Recharge — compliant against Airtel topup store & Airtel customers service no action taken

i had paid rs.202/- on 16/10 time : 7.00 pm for topup Airtel mobile: [protected] of my wife (for offer given full talk time & rs.40 boastup )
to Airtel authorize recharge store Name :: Metro Mobile , no.6, dr no.1/3 ,balakrish mudali street, Aryagowda rd , w-mambalam , chennai - 33 ph: [protected]/4261 4698

But 16/10 to 19/10 7.30 pm they have not processed the topup . I am keep on calling shop for recharge. Always Got sweet wording that they will check & they vl call me .After i went to shop on 19/10 (7.30pm)with heat argument But finallly they checked & processed recharge rs.202/- of talk time rs.181 around 9pm of 19/10 without offer Airtel fulltalk time & boastup

I have compliant to Airtel customer service on 20/10 (Monday) about mental agony faced by me for these 3days because of this store. Three days my wife could NOT make call because only rs.4 left in the said mobile
But till today 26/10 NO action was taken by Airtel customer services. i was just ask airtel to refund of rs.19 difference +rs.40 boastup +rs.100 (call made to shop) . on behalf their authorize shop so that no consumer will face this problem again.

My questions is, what is solution ? & As a consumer why have to bare Mental agony & stress ?
How i can get the refund ?

B.Rgds/Sriram
[protected]
postpaid