[Resolved]  Airtel Recharge — Overcharge by Deception

Address:

Allahabad, Uttar Pradesh

Dear Sir / Madam

I have a prepaid mobile number [protected] which is getting recharged quite frequently with an amount of Rs 444 or Rs 500.

To my surprise on Monday September 3,12 after I had recharged this mobile with Rs 444,I received a notice that unless I call *567# I will get charged
Rs 98 after three days for an internet package of 1 GB. I promptly did as I have no need for this but I still got charged Rs 98. I was advised of
this internet package charge by a SMS of Sept 7. This is completely unfair and illegal.

Even though I have asked the supplier Airtel to reverse this charge of Rs 98 and advise me of the same either via a SMS or e-mails I am writing this complaint because it is charge by deception. Airtel will be required to change its procedure to charge for this packaged service. Instead of charging for this service with user unaware in case the mobile is turned off ,Airtel could send a sales pitch to activate this internet package. It will then be upto the discretion of the user if one wants the service. This is to request you to enforce this.

Thanking you
Divakar Praad
Chitralekha Prasad