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Hi,
I had got my airtel recharged with Rs. 158 after seeing it from the airtel website. It said it will give a Rs. 50 talktime, A2A (11pm to 6 am) calls at Re1 for 20 mins, 700 sms per day free and internet free upto 2 Gb.
However, wat i have got is Rs 50 and internet. There is no sms free or A2A calling at the above rate.
I dont use internet on fone so it is a waste for me.
I called customer care and they said it has been discontinued. BUT as a customer i referred to the airtel website and wasted my money on something i did not want. if it has been discontinued then it should be reflected in the website as well.
The customer care executive was rude and not understanding at all.
I have been a cuatomer with airtel since a long time and this attitude is certainly unjustified. I would request you to kindly look into the matter and either refund the money or provide other solution.
I had got my airtel recharged with Rs. 158 after seeing it from the airtel website. It said it will give a Rs. 50 talktime, A2A (11pm to 6 am) calls at Re1 for 20 mins, 700 sms per day free and internet free upto 2 Gb.
However, wat i have got is Rs 50 and internet. There is no sms free or A2A calling at the above rate.
I dont use internet on fone so it is a waste for me.
I called customer care and they said it has been discontinued. BUT as a customer i referred to the airtel website and wasted my money on something i did not want. if it has been discontinued then it should be reflected in the website as well.
The customer care executive was rude and not understanding at all.
I have been a cuatomer with airtel since a long time and this attitude is certainly unjustified. I would request you to kindly look into the matter and either refund the money or provide other solution.
@gayatreeanand Are you sure you're calling an *airtel* number after 11pm? And it's 700 sms/day *after* 3 sms's at regular fee (Re.1/sms).
And don't bother wasting time with CC, those guys don't know . If you're sure what you're doing, just ask them to put a supervisor on. But before that get your own facts straight man, RC158 gives what it says, you just gotta read the fine prints. BTW why would you go for this plan if you're not planning on using the internet? Shouldn't you be better off with a night pack or something? Anyways the Re.1/20mins is working for me and I've already told you about the initial 3 sms's caveat to avail those next 700 sms's for the remaining of the day.
Regards,
A happy airtel customer :)
And don't bother wasting time with CC, those guys don't know . If you're sure what you're doing, just ask them to put a supervisor on. But before that get your own facts straight man, RC158 gives what it says, you just gotta read the fine prints. BTW why would you go for this plan if you're not planning on using the internet? Shouldn't you be better off with a night pack or something? Anyways the Re.1/20mins is working for me and I've already told you about the initial 3 sms's caveat to avail those next 700 sms's for the remaining of the day.
Regards,
A happy airtel customer :)
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Airtel / Recharge — Wrong communication for getting the mobile recharged.
Against the message flashed by Airtel on my mobile phone ( Airtel no. [protected]) while checking the balence dialing *123# that against recharge of Rs. 225.00 full talktime of Rs. 225.00 will be given besides Airtel to Airtel rs. 30 extra, undersigned got my mobile no. recharged with Rs. 225.00 on 16.08.09 at 09:26 PM ( recharged ID[protected] with follwing message -" SUCCESSFUL on 16.08.09 at 9:26 PM, Talktime Rs. 225.00, MRP 225.00, Trans ID 49949146, call 12131to know ur best Airtel offer."
But I could not get the additional value of recharge till 18.08.09 then I contacted the service provider from whom I have got the recharghe at Rishikesh(uttrakhand) for the same, he then contacted the customer care and told me that this was not for ordinary recharge but for discount in ISD rates .The Customer care executive even denied to change it into ordinay talk value for the cost paid & cut the phone .
I am shocked to listen & seeing the behaviour because no such message was flashed by Airtel for this recharge. It is clear case of Cheating & fraud with the customers. By giving wrong incomplete messages a reputed company i.e. Airtel is cheating its end customers. This is ridiculous . The matter may kindly be looked into seriously. If this sort of issues are not taken care it will help to develop more such activities in future of cheating the customers. Matter most urgent please.
S.K.Saxena
III/34, THDC Colony
Rishikesh-249201(Uttrakhand)
Mob:[protected]