[Resolved]  Airtel — Refund & Adjustment of Excess amount Charges against Value Added Services & late Payment fee

Address:

Gorakhpur, Uttar Pradesh

To,
The Nodal Officer,
U.P. (East),
Bharti Airtel Limited,
Lucknow-U.P.

Sub: Refund & Adjustment of Excess amount charged against Value Added
Services & Late Payment Fee.
Ref: ANUPAM GUPTA, Anupam Gupta & Co., Near Hanuman Mandir,
Hazaripur, Gorakhpur-U.P. (Mobile No. [protected] COG No.
[protected]).

Dear Sir,

I Anupam Gupta using your Postpaid Service on mobile no. [protected] and [protected] from very old time. On [protected] various charges for Value Added Services and Late Payment Fee is charged by you.
Regarding Value Added services I complained so many times for closing of these Value Added Services:
1. Request Letter given to Customer Relationship Officer, Gorakhpur on[protected], but he does not accept the letter and replied that No requirement of this letter and all theses services closed within 72 hours. On again enquiry on[protected] he replied that this charges will not be charged from next Bill. (Scanned copy of Letter attached.)
2. Request Letter send by Registered Post on[protected] vide Post no. RL B 3315 to your Vasant Kunj, New Delhi office. (Scanned copy of Letter with Registered Post slip attached.)
3. Again Request Letter given to Customer Relationship Officer, Gorakhpur on[protected], but he do not accept the letter and replied that No requirement of this letter and all theses services closed within 72 hours. (Scanned copy of Letter attached.)
4. At Each and every time of Bill Payment I request for closing of these services to your payment collection officer and he replied same, that these charges will not be charged from next Bill.
5. On[protected], again we visited your Customer Relationship Office, your customer relationship officer replied that these Value Added services are auto Renewed by mistake, so for waive of these charges contact Nodal Officer on mobile no. [protected] and send your complain by mail on nodalofficer.[protected]@airtel.in.
Even after these requests no action taken for Closing of Value Added services till Date and charges will charged in each Bill. (Detail of Value Added Charges and Late Payment Charges attached.)
Regarding Late Payment Charges, No person comes from your office for collecting Bill Payment on time. I called so much time for bill Payment then your Payment collection officer come and take the Payment. On saying for waive of Late Payment Charges, which was charged only due to fault of your side he replied that these charges will be adjusted in next Bill. But no action taken for waive of such Late Payment Charges.
Hence you are kindly requested to Close all these Value Added Services and Refund these excess charges charged against Value Added Services and Late Payment Charges as soon as possible so that we can proceed further.
Since we are associated with your company from very long time, but we feel that standard cheating was done with us, this is not fair with very old & permanent customer.
Regarding above please do needful & oblige us.
Thanking You!

Date:[protected]. Your’s Faithfully,
Place: Gorakhpur. Anupam Gupta




Date Bill No. Period Value Add Servise Taxes Late Payment Total
Charges on Value Add Servise Charges
2/18/[protected]-2010 To[protected].00 1.54 0.00 16.54
3/18/[protected]-2010 To[protected] .00 0.50 0.00 5.50
4/18/[protected]-2010 To[protected].00 7.61 0.00 81.61
5/18/[protected]-2010 To[protected].40 30.94 0.00 331.34
6/18/[protected]-2010 To[protected] ,772.40 285.55 0.00 3,057.95
7/18/[protected]-2010 To[protected].40 41.24 0.00 441.64
8/18/[protected]-2010 To[protected].30 29.28 168.28 481.86
9/18/[protected]-2010 To[protected].00 27.79 0.00 297.79
10/18/[protected]-2010 To[protected].00 28.84 0.00 308.84
11/18/[protected]-2010 To[protected].00 27.60 0.00 295.60
12/18/[protected]-2010 To[protected].00 25.54 75.00 348.54
1/18/[protected]-2010 To[protected].00 40.38 100.00 532.38
2/18/[protected]-2011 To[protected].00 36.66 127.81 520.47
3/18/[protected]-2011 To[protected].00 28.63 151.03 457.66
4/18/[protected]-2011 To[protected].00 28.12 50.00 351.12
5/18/[protected]-2011 To[protected].10 40.89 100.00 668.99
6/18/[protected]-2011 To[protected].00 27.29 100.00 393.29
7/18/[protected]-2011 To[protected].00 27.70 136.34 433.04
8/18/[protected]-2011 To[protected].00 41.21 75.00 516.21
9/18/[protected]-2011 To[protected].00 35.03 75.00 450.03
10/18/2011 Bill Missing[protected] To[protected]
11/18/[protected]-2011 To[protected].00 27.91 100.00 398.91
12/18/[protected]-2011 To[protected].50 32.79 133.51 484.80
1/18/[protected]-2011 To[protected].00 27.18 75.00 366.18
2/18/[protected]-2012 To[protected].00 43.77 50.00 518.77
3/18/[protected]-2012 To[protected].00 26.37 110.88 393.25
4/18/[protected]-2012 To[protected].00 33.48 126.50 430.98
5/18/[protected]-2012 To[protected].00 32.88 180.26 479.14
Total Amount:- 10,091.10 1,036.72 1934.61 13,062.43
Information not available.
Mobile No. [protected]
Details of Excess Charges charged against Value Added Services and Late Payment Charges.