[Resolved] Airtel — refunding charged amount

pttadas

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

Hi Team,
I am Priya Tadas,regular user of air-tel and my mobile no. is [protected].
I have faced issue of auto-downloading of Value Pack four times in January month and charges for each downloading was Rs.99. First time I ignore the deduction but when second time it happened I called 121(customer care) and requested to deactivate the value pack as well as to refund the whole amount and they refunded total amount (Rs.99) for second time. After this incidence, the same history repeated for each week in January month but when I called the customer care(after third time reduction) they told me that they couldn't refund the amount although I told them that they had already refunded the amount for second time.
I would like to mention that after 1st deduction I was pretty much careful while using internet on mobile and I am damn sure that I didn't click on any link.
Now I have changed my plan to postpaid but its my right to get my money back as its not a small amount for me. So Team, I request you all please tell me what should I do to refund the cash (viz, Rs. 297).
Please do the needful.

Thanks in advance.

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Nov 14, 2016

Complaint marked as Resolved

Verified Support

Feb 18, 2013

Airtel Customer Care's response Namaste Ms. Tadas,

This is to inform you that your concern listed on 16 feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Verified Support

Feb 20, 2013

Airtel Customer Care's response Namaste Ms. Tadas,

(Please ignore the previous notes and read the below mention comments as a final response to your concern.)

This is to inform you that your concern listed 16 Feb. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Verified Support

Feb 23, 2013

Airtel Customer Care's response Namaste Ms. Tadas,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Comments

Sandeep Bajaj

from Bhopal, Madhya Pradesh

Airtel Mobile — regarding refunding & advance charges

Hi,
I changed my number from prepaid to postpaid in airtel, at the time of conversion i was having balance in prepaid around 300/-Rs. which was told to me that it will be adjusted in the first month billing, but till date there is no adjustment & no response from airtel, i have sent so many complains but it is of no use, they don`t even care about responding at both customer care & there outlets.
& one new thing they told me that whenever I use any VAS, they take the rent in advance i.e, in the first month i hav to pay double the amt. of VAS and it will remain with them untill I stop the services.
What should I do???