Airtel — REG. PAYMENT OF BILL AND OTHER SERVICES

Address:

Punjab

to-day i visited the air-tel office at Jalandhar to deposit my bill payment and the person sitting on the cash counter in Jawahar Nager office of the company refused to accept the payment on the ground that they have given the contract to outsider for payment of bills . i did not make the payment as the person collecting the payment was giving the receipt of Kailash stores which does not indicate that they are the representative of the company.

i take up the matter with mr. NITIN who has given me the understanding that he is the person responsible for the issue and assured me that he will also solve my complaint regarding charging of PC secure by the compnay. by the time i can write the complaint he skipped from the office and there was no body to take my complaint .

after waiting for about half an hour i came back as nobody was there to receive my complaint.

i wouldlike to mention here that Mr. Nitin informed me that to cut the employment cost the company has given the collection work to some outsider as such i can deposit the same with them. since they were issung the receipt of kailash Store hence i did not make the payment. it is the duty of the company to inform the customer well in advance that they have changed the system of collecting the bill payment which was supposed to be informed with the bill. as such any delay in the payment of my Tel Bill[protected] is due to the fault on the part of the company.

my PC secure facility may also be withdrawn with immidate effect.

rgards
rajni sharma