[Resolved]  Airtel — Regarding billing of my post paid data card

Address:

Thane, Maharashtra

This is with respect to bill payment of Airtel no. [protected] I have already told to stop the service on this number then also I am getting the bills ever month. I had purchased the modem on 25th April and started using it from 27th April still I have got 1st bill of Rs147.19/- form period 8thApril to 7th May since then I have told to stop this service but your customer care was not ready to take payment of Rs.147.19/- an stop the service. I was been told by marketing people that there are no monthly charges on this if I don't use the number and have stopped using this number since 4th of june,2013 still have got bill of Rs.573.59/- for period of 8th May to 7th June I had purchased this modem from MR. Kayor Mobile no. [protected] and marketing guy having mobile no.-[protected] & [protected] he told me that I can use any network sim card in that modem but since I purchased it from 2nd day itself I called him 'N' number of times to take his modem back as I cannot use any network sim in that but he don't reply to calls since I have told him so also even I don't have warranty card of my modem as I told the person who came to deliver modem at my office to get it signed of warranty but he never returned back. I called Mr. Kayor also but he also didn't received his call after 1st time I told him to send me warranty card. I have got two bills from aiterl having bill number[protected] & 72749334 and a notice saying that I have to pay bill of Rs. 1262.57/- now I don't understand that if I don't have to play monthly rental charges how the billamount is increasing as have not used that number since june. Please reply Ihave got call from airtel to pay bills and have told my problem to all the executives who called me still no action was taken against it. Modem says its providing 3G service but I cannot use it at Ambarnath. Have also done complaint on airtel 121 having reverence no. PO[protected] & PO[protected] but no action was taken does is it like that airel only wants money from customers without providing service. Kindly revert on this matter ASAP. Then i payed the bill for my two month uasge on condition that there will be no bill remaining and all dues will be cleared but i got the mail still telling that Rs.689.57 is still pending. I had already requested for the disconnection but it was not disconnected. so why should I pay the charges of next month. Similarly I have paid the bill on 19 Th August, 2013 but it was taken in your account on 31 st august is it my mistake that your records are not updated instantaneously. As I had told to disconnect my connection to your customer care executive and has not gone to gallery I don't have the reference number of my request as they don't provide it they just say '' madam your complain has been fowrded and you will get call from our higher authority'' who never calls. I have already paid for my usage but should i am supposed to pay for airtel negligence. And tell me that are you people going to add fine on this amount also because by this time I know that airtel only know to take money and cheat your customers without providing them services. Inspite of writing mails to airtel for my complaints without any concern from there side i got harrasment call from [protected] stating that he is calling from deilh sessional court stating that we are filing the case agains you