[Resolved]  Airtel — Regarding the customer service.

Address:

Bangalore, Karnataka

Hi,

I was using the airtel number [protected] from the last 4 months. Previously i was able to customer care, but now days i was not able to speak to the airtel executive. I am always getting the below option whenever i called to 121.
1. After selecting the relevant options.
2. Airtel gives the IVR message something similar "Press 9 to speak to our executive."
3. If i select the 9, then airtel gives the something message of "Thank you for calling airtel, for more details Dial *141#"
4. And disconnects the call.

I was trying to reach these guys from the November 15. But this is not happened. I wanted to ask and clarify few things regarding my plans, because from that day they changed my plans, call rate and deducted the balance. I was surprised by these steps of Airtel without informing the customer. That's the reason i wanted to speak to these guys, But they are not connecting my call to customer care. I guess this airtel want Rob as many as possible before i speak to customer care. This is a seriously illegal activity, more than the Robber. Please take some legal actions on the airtel so that there wont be cheated many innocent guys, who doesn't know the how to raise a complaint against these fraud telecommunication companies. And it will be helpful for the people who is away from the metro cities(they don't have the outlets in their town). Please consider this as serious complaint and take some legal action against the airtel.


Thanks,
Niro