Airtel — Replacing STB within Warranty

Address:Lucknow, Uttar Pradesh

I purchased an Airtel DTH connection in March 2013, but my STB had some technical fault within 2 months of purchase. When i called the customer care the provided me the services within 2 hours, but they replaced my new STB with an old repaired model, which i think Airtel does not provide anymore. When the company charges for new STB and Dish, they ought to provide new models, and if it has some faults, the company should be responsible to replace the faulty model by new model, and not by any outdated, repaired one. please response.
Ankur Paul
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Namaste Mr. Paul,

This is to inform you that your concern listed on 15 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mr. Paul,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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