[Resolved]  Airtel — resolve my issue

Address:

Panipat, Haryana

Dear sir,

it is to inform u that i have a postpaid connection number [protected]. I have following issues:-
1. I m not able to contact to customer care executive on 121 since 31/01/2013. I have already complainted many times on your appellate desk but this problem is still continued.
2. On 30/01/2013 i talked to mr. Pradeep yadav (seniour superwiser) at 121 and asked him about number portability. He asked me why i want to port my number. I told him that other service provider offers me more benefits in low rental so i want to port my my number to other service provider. He told me to wait for the next day and he is writing a mail to his seniour and will provide me 50% to 60% rental benefit on bill plan for rs499.
on 31/01/2013 he offered me a waiver of 60rs per month on bill plan for rs499. But at that time i am not agreed because i want more benefits.
i raise this issue to your appellate desk to miss namita. She told me that there is no interaction shown between me and mr. Pradeep yadav in her system. Then i again lodged a complaint and asked to hear my call recordings between me and mr. pradeep yadav.
After that i had a call from number [protected] and talked to mr. Ravinder singh. Firstly he told me that he had heard all recordings but there there is no such talk between me and mr. Pradeep yadav. Then i told him that i talked to mr. Pradeep yadav two times but he heard only one. His behaviour was very rude to me and he is assumed himself as a owner of airtel and he disconnected the call.
Then i again called on ur appellate desk and asked to talk to mr. Ravinder singh. After sometime he called back me. I told him to hear all call recordings and change my current bill plan to rs 499 plan with 60rs per month rental waiver. But he told me that not to call him again and now he will not provide any benefit. Then he disconnected the call again.
You are requested to look into the matter and solve my all problems.
Thanking u in anticipation,
Yours faithfully,
Davinder Singh
[protected]