| Address: | West Delhi, Delhi |
Dear Sir/Mam
I am working with a reputed bank as manager and using Airtel since long but now as my bank has tie up with Vodafone so i had to change my number and i requested Airtel to convert my postpaid connection to Prepaid.
I want to put into your knowledge that i had to visit the Airtel outlet (Rohini-Sec 7) 5 time for the same but still not done because of system failure and irresponsible behaviour of the staff. There was no chair to sit and no staff to listen you. At last i decided to quit my Airtel number.
I also want to highlight that one of their staff named Kisore was very irresponsible - he moved out from the outlet when i enterd. i also dropped a written complaint against him in the complaint box.
Prier to this episode there was a good image of Airtel and its network and services in my mind but now i will never ever use Airtel and not will advise anyone to go for Airtel. They are not able to manage their customers now as they also started to charge 50 paise on every 3rd minute when we call to customer care which we are bound to pay.
Please take some strick action to correct all these so that other customer does not face the same problem.
Regards
Parul Jain
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Airtel Prepaid — Irresponsible Staff
It's bad experience with Irresponsible staff of Airtel. I had brought prepaid connection ([protected]) and in between I had lost SIM, hence I brought a duplicate SIM with the same number and the outlet lady asked me to pay Rs50 instead of Rs25 and they did not gave me invoice for the same. However even I was in emergency so even did not bothered. Now on other next day SIM card registration was failed for the same I wanted to register complaint but customer care representatives are same as there other departments so they are least bother about customers issues so they used place my call on hold and disconnect my call finally I went ahead a next step and called Nodal officer where the lady said my line is disconnected due to zero usage in last 3months but when I asked check my call details and recharge details finally she agreed there was an usage but due to insufficient access she asked me contact the Appellate authorities rather I would say this department is illogical, arrogant and rejection team. As when explained my issue to Appellate agent Mr. Sreelaxmi he said replied with the same but finally after 2 days he called up and said I can get the same number for which again I need to visit outlet and submit all my documents again but when I asked him about my previous talk time and activation of GPRS package amount he clearly said he can't refund that. Really I don't understand why can't they refund my balance for which I have paid.. Totally airtel do not care for there customers.