Airtel — Rs. 99.00 charged without any reason

Address:Patiala, Punjab

On Sept 11' 2012 a massage recd. on my mobile as "Thank you for downloading game. Rs.99.00 has been charged"
But in real I was not download any game. For this purpose, I many times made complaints to customer care but they not returned the amount of Rs 99.00.

I hope you will consider my complaint and arrange to credit Rs. 99.00 in my phone account.

..................Raj Pal Singh Phone +91 [protected]
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Airtel telecom. — charged without reason

sir
i am airtel postpaid user i use GPRS service of 98 plan but when i use this services in my mobile or laptop without any reason or download of chargable file they charged sometime 40 sometime 10 Rs. and say that you download java games and give other irrelevent excuses . and when i call customur care they say your call is transfere our senior and they disconnect phone many time its happen .I AM NOT SATISFY THEIR SOLUTION AND SERVISES
I HOPE U SLOW MY PROBLEM SOON
THANKS
MY NO. [protected]
REFRENCE NO. CBDOV[protected]

Namaste ([protected]),

This is to inform you that your concern listed on 22 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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