Airtel — Rude behavior and non-cooperation

Address:

South Delhi, Delhi

The first payment was made thru ch # 67745 dt. 21.07.2012 for Rs969.67 was put in the drop box of Airtel installed at spics mobile shop at Munirka. The second ch. # 67748 dt.17.08.2012 was again put in the same box.

Started getting calls EARLY MORNING from Airtel collection agencies that the payments have not reached them. Despite my explaining my payments thru these cheque, I was given routine and stereo type reply if your account is debited then send them the copy of my bank account.

Refused to listen to my request to investigate why and where the cheque have gone (twice missing) and why have not reached them so far?

Mr. Mosim, the in charge of the office and her support Ms. Nisha on 07/08/12 and also spoke to Javed Asraf on 04/08/12 , all overlooked to the real issue. This made me to pay them thru on-line with the help of my well wisher as I not savvy with the on line payments.

I told these people that I am 68 years(Senior Citizen) and can not run around to probe into and ultimately stop the payment of these checks which I was ultimately forced to do so on 13/09 when none of them helped me. Even the person on the spics shop where the drop box Airtel is kept did not show any concern to resolve it and find out from the boys who opens the box every day.