[Resolved] Airtel — service in activation

venkatsobers

Address:

Tamil Nadu

I applied for a airtel postpaid dongle connection from reachh aitel exclusive shop chrompet(receipt no 12584 dated 24/12/2012). Till now (03/01/13)the connection is not activated and despite repeated calls and requests and remainders the showroom did not respond when i demanded a refund the store in charge Mr suresh (Chief service manager!!!!!!!!!!!!! what a irony?)spoke rudely and said that he is not responsible for airtel and his duty is only to sell and not to care about post connection services despite being a airtel franchise he spoke rudely about my profession(i work in healthcare sector) and said that doctors do not take responsibility for deaths so he is not responsible for this inaction .he says that its not his problem and he will not refund and he will give confirmation for service activation.pls do not trust reachh mobiles when i was there for 40 minutes there were 5 problems like these all are customer dis service they provide headache not service to customers

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Oct 24, 2016

Complaint marked as Resolved

Verified Support

Jan 03, 2013

Airtel Customer Care's response Namaste,

This is to inform you that your concern listed on 03 Jan. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Verified Support

Jan 30, 2013

Airtel Customer Care's response Namaste(venkatsobers),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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