[Resolved]  Airtel Service Provider — call rate charged Rs 00.60 instead of Rs.00.40 per minute

Address:

Uttar Pradesh

Respected Sir,
It is stated that I am a user of Airtel mobile no. [protected] about last six years. I have tariff recharge as per details given i.e. SMS send by the mobile company:
“RECHARGE SUCCESSFUL on[protected] at 09:4AM. Talk time Rs.10.00 MRP Rs.40.00. trans ID [protected]..All Local-Std 40p/min. val 30 day.(Sender:ERecharge)”
But it regretted to say that after that all calls charged at Rs. 00.60 per minute instead of Rs.00.40. I talk to customer care on the same day i.e. on 06.02.2012 at about 11:45AM, after talk to executive about 11+ minute. But the same has not been corrected by the company up to 08.02.2012.
A SMS received from the company on 07.02.2012 as details given below:
“As per your request no. CBDCC[protected] There has been no invalid depletion of balance on your airtel mobile. Amount has been charged as per usage”(Sender:AE-Service)
After that a call received from service provider as per details given below.
“Rs.2.2 has been credited to your Airtel mobile on 08.02.2012.” and call charges corrected by the service provider.
But it is regretted to say that above said money i.e. Rs.2.20 has not been credited in my main account till now.
Yours
(Gupteshwar Nath Prajapati)
Mob. [protected]