Airtel Service — very poor customer services

AirTel — VERY POOR CUSTOMER SERVICE

I HAVE BEEN TRYING TO GET IN TOUCH WITH A CUSTOMER CARE,IO ACTIVATE MY INTERNATIONAL ROAMING , ITS TAKES MORE THAN 30MINS JUST SPEAK TO A CUSTOMER CARE SERVICE PERSON. THEN WHEN I TOLD TO ACTIVATE MY INTERNATIONAL ROAMING , HE TELLS ME YOU HAVE TO CALL MAHARASHTRA . I TOLD TO GIVE MAHARASHTRA NUMBER THEN IT TOOK AROUND 15MIN TO GET THE NUMBER. I HAD BEEN CALLING FROM OVER SEAS, I CALLED THE OTHER NUMBER AND I WAS NOT ABLE TO TALK TO CUSTOMER CARE. JUST WAS KEPT ON HOLD FOR LONG TIME , AND I HAD TO HANG UP. SAME THING HAPPENED LAST YEAR , AND MY SERVICE WAS DISCONTINUED AND MY NUMBER RESOLD TO SOMEBODY ELSE.
I HAVE LOT OF BAD TASTE FROM AIRTEL TO TELL BUT DONT HAVE ENOUGH TIME. YOU GET LOT OF ADDS, UNWANTED CALLS....ETC.. THEY JUST WANT CREAM WITHOUT PAIN.......VERY SOON VODAPHONE IS GOING TO TAKE OVER...AS THEY ARE REALLY DOING VERY GOOD AT THIS TIME TILL DATE, (APRIL 2010).

Airtel — Very poor assistance to customer

On 8 aug i got 2 messages that my yahoo zone services have been renewed and 10 rs have been deducted as i have never activated anything like that so i asked the customer care 1st time they cut call 2nd time they said we dont have your updated data so wait up to 10th aug your will be refunded but no action was taken so i called today again 11th aug to customer care they asked me to hold so that they can check the details and after charging me for calling them for 6 min they cut the call again

Airtel — Extremely poor customer service

I am an Airtel customer with land line and internet broadband connections, since beginning of April. Airtel promised to send a qualified personnel for installation of my broadband service but sent a completely incompetent person who could not do the required set up and answer our queries. Since then my wife and I have been following up with Airtel executives who sold us the connection in the first place and the Airtel helpline for the last one month and more, to send us an alternative person, but to no avail. The Airtel helpline (198) even refuses to give a complaint number. Whenever we call them, they tell us "our systems are in updation" and ask us to call back in 2 hours; and these happens during normal office working hours on weekdays. When we call back after 2 hours, they tell us again that "our systems are in updation" and ask us to call back in 2 hours. When I asked them to register our complaint and give a complaint number, they refused to do so and once even put the phone down abruptly. Is there any other way of escalation?

Even i applied for Broadband and Fixed line connection in Airtel. Almost 1 week is completed.Executive who came and got all documents promised that within 2 days all installation will be done.But its more than a week and didnt get proper response from any one in Airtel. If i call to customer executive, not getting proper response and they disconnect the call immediately. Very worst service from Airtel.By the Way, this is happening in Pune. Please dont go for Airtel connection in Pune.Very Very worst service never seen.

Namaste Mr. Bhardwaj,

This is to inform you that your concern listed on 02 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Bhardwaj,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33