[Resolved] Airtel Services — Airtel Jokes Service - Activated by OBD | |
Dear Sir, I am using Airtel Prepaid number for the past 2 years. For the last 3 days I have been charged Re.1 for the Jokes Service. (23,24,25/Nov/2009) I had not subscribed for any of the services. When I called up customer care to know about the details, the response from customer case executive was not good. He told me that, it has been activated through OBD. But I dint accept any service from OBD, usually disconnect whenever i get a OBD call without hearing. You could think that this case usually happens as subscriber says he has not activated, even if he activated himself. If I accept that this service is activated through OBD; as per TRAI guidelines dated 4th September 2009, the subscriber cannot be charged unless the operator receives consent from subscriber via telephone/fax/E-mail/SMS. But no consent was received from me. I am not giving this complaint because I have lost Rs.3, its because it hurts many low balance subscribers. Many subscribers get frustated and switch out from Airtel. Such OBD compliants happens mainly in Caller Tunes. I need proper explanation on OBD activation and want to know which content provider has charged me. If possible the my amount can be reimbursed. I want explanation about the poor response from Call Center Executive. (I called on 25th Nov 2009 at 11.30 P.M) Expecting revert ASAP to my mail id naveen.[protected]@hotmail.com. I can provide the TRAI guidelines document if required. Once I get the revert, I will disclose my contact details. Regards, Naveen Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
1 Comment | |
Comments
truly agree
Reply
42%
Complaints
54497
Pending
0
Resolved
21957
View all 54497 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information