[Resolved] Airtel — Set Top Box problem, Replaced by used old STB | |||||
I purchased new STB (Set Top Box) with HD. I paid more than Rs. 2700.00 for the same. I was provided set of hardware (Includes dish antena, cables and STB. There was a manufacturing defect in STB which cause software updation everytime i switched on the STB. I reported this problem to Airtel customer care as well as to the Gujarat Nodal Officer of Airtel DTH. Instead of reparing the same STB, they gave me another STB which was already used by someone else. Either they should repair my own STB or they should provide me a New STB, but they gave me used old STB, which is bigger in size also. I reported to customer care again for providing me a new STB, but they did not respond to me. Please help me. Was this information helpful? | |||||
Aug 14, 2020 Complaint marked as Resolved | |||||
 9 Comments | |||||
Comments
Airtel DTH — Settop Box
HiMy Airtel DTH ID are [protected]. the Settop Box has been stop working before the warranty period of 12 months the same has been replaced in the 7 days on my Regiourous followups. after the 2 months the replaced settop box has been stop working and after filling the complaints the Engineer visited 2nd day and told to repalce the Digicom..
but after the 4 days now the same is still not replaced and we are unable to view the TV.
i have paid the Airtel 6 months rental advance and now on their mercy to watch the TV.
great services...shame on the same Mr.Mittal..
Airtel DTH — STB Issue
Hi,I have raised 3 Complaints SR, 3 delay in resolution & 2 wrong resolution complaints but my problem in not yet resolved, detail is as follows:
1.Complin SR No.[protected] Date 26/08/11 which was closed without giving any resolution
2. Again Complain raised as wrong resolution SR No. 11402115 on 29/08/11 .....result SR closed without resolution again.
3. Wrong Resolution SR no. 11474737 on 31/08/11...result no response from Airtel
4. Two delay in resolution complain raised on 03/09/11 with request no. 11546127 & 11568605 ..
5. Fresh SR no. 11698316 dated 08/09/11
5. Delay in resolution SR no. 11738299 dated 09.09.11
6. SR no. 11772713 dated 10.09.11
Still numnber is counting....but there is no resolution by Airtel
Umesh
Dear my friend,
I am also facing the same issue. I have also raised 2 complaints for the stb issue but no resolution and the days are counting. I am frustrated with them and finally decided to disconnect the service.
I am telling you withy exp, Airtel is one of the worst in terms of serving the customers. They are focussed only on increasing their revenue quarter by quarter.
I suggest you to go for some other service provider.
Regards
Sripathi
I am also facing the same issue. I have also raised 2 complaints for the stb issue but no resolution and the days are counting. I am frustrated with them and finally decided to disconnect the service.
I am telling you withy exp, Airtel is one of the worst in terms of serving the customers. They are focussed only on increasing their revenue quarter by quarter.
I suggest you to go for some other service provider.
Regards
Sripathi
Hi Airtel DTH,
Still there is no resolution...only commitment ...Delay in Resolution SR No. is 11870293 dated 13.09.11..
Now total complaint count is 8 and it is pending from 26/08/11...
it is very unfortunate that some pepole don't want to work but manage there KPIs and don't care about image of organisation !!!
Umesh
Still there is no resolution...only commitment ...Delay in Resolution SR No. is 11870293 dated 13.09.11..
Now total complaint count is 8 and it is pending from 26/08/11...
it is very unfortunate that some pepole don't want to work but manage there KPIs and don't care about image of organisation !!!
Umesh
Dear Airtel DTH,
My complaint is closed without giving any resolution...at the one side you are saying that you will resolve complaint and on THE OTHER SIDE CLOSING COMPLAINTS IN SYSTEM WITOUT GIVING ANY RESOLUTION TO CUSTOMER!!!
THIS IS LIVE EXAMPLE THAT AIRTEL EMPLOYESS ONLY WANT TO MANAGE THERE KPIs AND DON"T WANT TO RESOLVE CUSTOMER ISSUE...
I AM WORRIED THIS KIND OF EMPLOYESS ARE SPOILING AIRTEL's IMAGE IN PUBLIC, THEY DON"T WANT TO RESOLVE CUSTOMER ISSUE BUT THEY KNOW HOW TO CLOSE COMPLAINTS IN SYSTEM SO THAT THEY CAN MAKE FOOL OF THERE SENIOR MANAGEMENT!!!...
My complaint is closed without giving any resolution...at the one side you are saying that you will resolve complaint and on THE OTHER SIDE CLOSING COMPLAINTS IN SYSTEM WITOUT GIVING ANY RESOLUTION TO CUSTOMER!!!
THIS IS LIVE EXAMPLE THAT AIRTEL EMPLOYESS ONLY WANT TO MANAGE THERE KPIs AND DON"T WANT TO RESOLVE CUSTOMER ISSUE...
I AM WORRIED THIS KIND OF EMPLOYESS ARE SPOILING AIRTEL's IMAGE IN PUBLIC, THEY DON"T WANT TO RESOLVE CUSTOMER ISSUE BUT THEY KNOW HOW TO CLOSE COMPLAINTS IN SYSTEM SO THAT THEY CAN MAKE FOOL OF THERE SENIOR MANAGEMENT!!!...
It is very unfortunate but I have register 10th complain on same issue and SR no. is 11961626 on dated 16.09.11...Let's see UNDER WHICH CATOGERY THEY CLOSE MY COMPLAINT, LAST 9 COMPLAINTS THEY HAVE CLOSED WITOUT RESOLVING ISSUE...
I WOULD REQUEST ALL BORDERS TO ENJOY THIS ISSUE...
Regards,
Umesh
I WOULD REQUEST ALL BORDERS TO ENJOY THIS ISSUE...
Regards,
Umesh
Namaste Mr. Savaliya,
This is to inform you that your concern listed on 11 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 11 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Savaliya,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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AirTel — Set top box problem
I had purchased airtel DTH 1 year back. In 1 year my set top box replaced by airtel 3 times due to problem with settop box. Last replaced by them was not a new one. they have given me old repaired one (from some one else). Now again settop box has started making problems. But they are closing the complaints without solving problem. No response from their side.