[Resolved]  Airtel / SIM Card — Not activating the SIM in stated duration after multiple calls and assurances and reassurances

Address:Hyderabad, Andhra Pradesh

Dear Sir/ Madam,

To state I am Ramakanata Behera living at Begumpet, Hyderabad is a Airtel customer (Postpaid Service) having number - +91-[protected].

My alternate contact number[protected]

Recently I lost my number and blocked the SIM and requested for a New SIM today from Airtel Showroom at Begumpet,Hyderbad.

After geeting the new SIM the manager in Chargerge given 4 hour time to activate the SIM and make it operational. but after 4 Hour it has not been activated.

After this I amde a call to the call center and asked to wait for 30 min more so that it will be activated - Reference discussion number with Airtel customer care[protected]

Again afetr an Hour I made a call to the center and was told the card which has been given to me is a damage card and to ne replaced and again I have to go through the same process - ref. discusion and complain number[protected]
Due to this I suffred a lot missing all importnat calls from offices and faced lots of problem - need due of the damage caused for not meeting the deadlines during service.
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Mr.Rakesh,

To inform now my SIM is working, But the kind of treatment / reply we get from your staff at Begumpet, Hyderabad Airtel center is realy pathetic.

The response was like they do not care for the customers problem. I can quote the name of the manager whose resonse was so pathetic, as if I felt Airtel has done some favour to me by providing the SIM to me.

Being a older customer, I do not expect such attitude when customer is in problem.

Regards
Ramakanta Behera

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