[Resolved]  Airtel / SIM Dugna Fyda — Not credited the features mentioned on the sim.

Dear Concern,

Request you to kindly put forward the case infront of the the concerned Customer Service team.

1st . The Airtel Executive Miss Sweta , operating from Bhau Plaza , Airtel Office Jammu misbehaved with the customer. The executive really dont know how to interact with the customer and rather than trying to understand the issue was shouting on the customer and was trying to insult the person which is not at all accepted.
Just a brief for the team to understand.

I recharged my airtel no [protected] from airtel showroom from Jammu worth Rs 300 (date right now , i dont remember) and got the credit of 200 Rs . It was done by executive Miss Shweta only. So the total amount credited to my a/c was 220 ( 200 + 20 grace Rs from sim , which i purchased from an agent worth Rs 150. ) . The validity of my sim was till 30th Jan08.

Since on the Airtel sim voucher few features were mentioned and none of the same got credited to my account , so i dropped in at Airtel office and discussed the same with executive Mr Sunil Singh on 14 Jan 08 and made him understand the whole querry for which he registered my request and provided with the reference no as CBTFS[protected] and assured that by 23rd Jan 08 , the request will be proccessed and executed. And along with that suggested that after that you can opt for Super life time plan , just to make sure sim life long. Keeping the executive's word I waited till 23rd Jan , but unfortunately till the time it was not proccessed and because of which i was in delima as if its not worked out then I may have to loose the features and my sim validity.

2nd. Again when i approached the office and explained the querry to the officer Miss Shweta , she interacted with me in an awful manner.
Officer none of the Customer Service Executive is authorized / been guided by the team to behave in such a manner to any of the customer under what soever is the circumstance.

I request the team to please take up the issue on priority and look into the same and henceforth make sure that the Customer Service Executives are well in their senses while they are talking to the customers .

Request you to please look into the same and provide me the justice.

Thanks.

Regards,
Manu