[Resolved]  Airtel — SIM not working after activation

Address:

Chennai, Tamil Nadu

My name is Madhavakrishnan. Working for a corporate and tried to port (MNP) 2 of my postpaid services from another network. The numbers [protected]/[protected]. For both numbers application given on 23/1/2013.

[protected]: Processed after 3 verifications (home, work, tele). After activating the number (post tele verification) I found that the SIM I got from Airtel is not working. I contacted multiple times to the retailer (Maxell Associates Ph#[protected] from whom I got the SIM. They have their representatives inside our office locations to help our corporate employees. It has been 3 days now and no sincere attempt was made to get my phone working. Their manager ([protected]) always tells me that he will call me back which never happened till now. The call to Airtel customer care is a big disappointment too that they are not ready to help but kept saying to go to the retailer.

[protected]: This one is even more interesting. Airtel backend guys goofed up my application and pended my application saying documents incomplete for a long time. You wonder how one application was processed (the above one) and another is missing documents. By the time they sorted out the issues the validity of the Porting code is expired. I have informed them about the expiry many times over the call but they went ahead and submitted the request for porting to the current provider. After 5 days they rejected the request promptly.

The issues in any process, while they are bad, is acceptable. But the utter disrespect to the "customer's grievances and the inconvenices" is what hurt me most. Its been more than 3 weeks now since I gave my applications but nothing happened for me to cheer about. If a corporate customer who got the service from their office location itself faces these many issues I wonder how a general customer sort these kind of issue out.