[Resolved] Airtel — Re: BALANCE DEDUCTION FOR GPRS. | |||
DEAR SIR, I AM A REGULAR CUSTOMER OF AIRTEL AND MY PREPAID NO. IS [protected]. ON 25th OF NOVEMBER I HAVE ACTIVATED A 5 Rs GPRS PLAN WHICH WAS NOT AN AUTO RENEWAL PLAN (as details provided by AIRTEL Customer Care at 121). AS IT WAS NOT AN AUTO RENEWAL PLAN, THEN AFTER ON 26th OF NOVEMBER BALANCE OF Rs.5/- HAS BEEN DEDUCTED FROM MY ACCOUNT. WHEN I CALLED AIRTEL COMPLAIN HELPLINE AT 198, THEY HAD REFUNDED RS. 5 TO MY ACCOUNT AND TOLD THAT BY MISTAKE IT WAS BEEN CHARGED FROM YOUR ACCOUNT. THEY ALSO INFORMED ME TO DEACTIVATE THE PLAN BY DIALING *567*2#. WHEN I HAVE DIALED THIS NUMBER FOR DEACTIVATION, THE RESPONSE I GOT THAT "SORRY WE ARE UNABLE TO PROCESS YOUR REQUEST, PLEASE TRY AGAIN AFTER SOMETIME OR CALL 198". AFTER THAT WHENEVER I AM DIALING *567*2#, THE SYSTEM IS GIVING THE SAME RESPONSE. AGAIN ON 27th OF NOV. I HAVE BEEN CHARGED RS.5 AND WHEN I CALLED 198, EVERY CUSTOMER CARE EXECUTIVE IS SIMPLY RECEIVING AND DISCONNECTING THE CALL. IN THE EVENING ONE OF THE EXECUTIVE NAMED "MD. ALAM" TRANSFERRED THE CALL TO HIS SENIOR.EXECUTIVE AND AN SENIOR EXECUTIVE NAMED"UDAY TIWARI" ANSWERED THE CALL AND TALKED VERY RUDELY, INSTEAD OF PROVIDING ANY HELP AND TOLD THAT "YOU HAVE TO DO IT BY YOURSELF". NOW Rs. 5 IS DEDUCTING DAILY FROM MY ACCOUNT AND NOBODY FROM AIRTEL IS HELPING ME REGARDING THIS PROBLEM. THANKS! WITH REGARDS, AMIT KUMAR SIWAN (BIHAR) MOB. [protected], [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
AirTel — RE: Balance deduction
hey,i have been facing a problem. recently i activated N.o.P (net on phone) for 99rs by which i can use internet. but still my balance is deducted for reason using internet on phone. i used to have 110rs but now its 61.10rs . please refund the balance as i already activated nop so there is no use of balance deduction for internet.
please refund it and hope in future it will not be deducted again. otherwise i will have to take strong action against the fraud company.
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Airtel — RE-BALANCE
Dear,Airtel compony is balance chore,my moble no is [protected],On 28 nov airtel compony deduct my balane without any going calls.So I request you please return my balance ,if my balance is not returned than i will not any recharge on my mobile.Thank you
Yours
RAMSUBODH
DEOGHAR