[Resolved]  Airtel — Retention department employee

Address:

South Delhi, Delhi

I am very much upset with this employee from retention department of Bharti airtel. Her name is Lata Soni

She called me on 29th June 2011 from her work no to discuss regarding my outstanding bill amount of rs 3900. There was some billing problems which she actually accepted and asked me to settle the amount to Rs 2400. I paid the amount of Rs 2400 and gave her the receipt number the very next day. She agreed that she will send me the settlement papers that will avoid the legal notice. on sunday i receieved legal notice and when i called her up, she did not recieve my calls, nor she called me back. Even if i could get hold of her, she would talk for 1-2 minutes and immediately would hung up on me. After 2 days of trying, she finally picked up and then she says that you did not pay the settlement amount. I said "What"? i paid Rs 2400 as we discussed and then you told me that you will provide me the settlement paper". She blatantly lied to face that we agreed on Rs 2900 and for this reason she was not able to release the settlement paper.

I just want to point out here that this is such an unprofessional behavior showed by Airtel employee and also from the customer service people. This attitude will not help Airtel to grow.