[Resolved]  Airtel — speed of 3G is slow

Address:

Mathura, Uttar Pradesh

Myself Akash Kushreshtha, mob no. [protected], have been using 3G from oct 2012 without any problem. But, on 05th May I recharged again with 10GB pack of 1499, and now my internet speed has dropped down to 70Kbps -83Kbps, and earlier it used to be 2.0 - 2.4 Mbps.

I have given complaint so many times, but still its same, speed is still slow. Following were the response from your technical team:

1) On first occasion, didn't even received the call, and received the sms that "tried calling you, but you were not responding and complaint is solved". Upon checking the speed it was still slow 70-83Kbps. i again called customer care and was given reason that the technical team were calling me and my mobile was busy, whereas, it was not correct as i didn't received any call and my phone was not busy and signal were also full. Again the complaint was raised.

2) This time received the call from technical staff, he told me to switch off mobile and remove the sim and after 10 sec insert sim and switch on, then send sms MO to a given number. Then i received sms for setting saved them and again checked the speed. the speed was still slow. Again raised the complaint.

3)Again , a technical staff called, he told me to switch of mobile, and check whether i have selected 3G option or not, and told me it will work, i asked him that can he call once again to inquire whether the problem has resolved or not. He told me , it will be resolved and even if it is not resolved then again raised the complaint. So, i did as per his instruction, but speed is still slow. I even again received message that complaint is resolved, whereas the speed is slow, instead of 3G speed , I am getting 2G speed. Again , i raised the complaint.

I am paying for 3G and getting 2G speed for past 3 days. Also, out of 30 days pack validity 3 days are consumed , with speed issue, and don't know when the issue will be solved, after so many repeated complaints