Airtel — Spreading Misinformation about Broadband Connection

Address:

Bangalore, Karnataka

I purchased an internet plan from Airtel on 28th March 2013. The person of contact, Arun, told me that if I pay 3 months advance sum, I'll get to use the wifi router for free, to which I agreed and paid the amount of[protected]p.m. for 4mbps-40GB plan). While taking the connection, I asked him repeatedly if I could change the plan within the month or after a month if I find out that 40GB isn't enough for my needs to which he concurred. But within a month, once I tried reaching out to the customer care for change in plan they said I can't change the plan within 3 months since I've paid the advance amount for such. I told them that I'm in fact moving up with the plan and hence will be paying extra than what I was supposed to pay for 3 months, and that there representative gave me a confirmation while taking the connection. They said if I wanted to change the plan I'll have to pay the monthly bill accordingly and the 3450Rs I gave at the beginning won't be adjusted,i.e. it's as good as lost. This is a complete lack of coordination among the airtel staff since it was their guy who told me about the plan changing.Now this representative's words are-"the customer care is giving me different answers everytime I try them so give me more time". I'd request Airtel to pay heed to my request because this is a fault on their behalf.

DSL no-[protected]_kk
Fixed line no-[protected]