[Resolved]  Airtel — stop cricket updates from AA-SYCRKT

AirTel — stop cricket updates please!

Dear airtel,
Stop sending me cricket updates ! ..I did not register for anything..
I sent 'STOP' to 121
I got some options to deactivate and cricket was at the 2nd option ( 1st option was some jobs service)..both of which I did not register for. I sent a message to 1210 with a single number '2' as a reply.

I got the following reply at 3:33 pm from the number 543212:

"
Your subscription for cricket pack has been deactivated. To restart dial[protected]Toll Free) . "

Does airtel think its customers are fools?

I got cricket updates later at:
1. 4:00 pm
2. 5:08 pm
3. 5:33 pm
4. 5:56 pm
5. 6:25 pm
6. 6:49 pm
7. 7:09 pm
8. 7:36 pm
9. 7:58 pm
10. 8:23 pm
11. 8:46 pm
12. 9:10 pm
13. 9:35 pm
14. 9:58 pm
15. 10:22 pm
16. 10:47 pm
( present time on my watch :11 pm )
( I am sure I will get more by the end of the day) .

16 cricket updates(and counting) after saying it got deactivated ...This is torture...airtel spams its own customers... I had to miss some important sms because my inbox got flooded and ran out of memory because of your silly cricket updates.

I have complete evidence of this on my cell phone , uploaded them onto my laptop and shared it with all my friends . I will take severe legal action if I do not get a personal apology call by tomorrow from the airtel staff and demand a refund of my money. I have sent numerous emails to [protected]@airtel.in but no one seems to 'care' from 'customer care'...pathetic and hopeless service....(did they forget their password or something?) Don't they know the meaning of 'deactivate' ????


Send me a private message if you want to know my phone number and/other details .I will be happy to reply. You will only humiliate yourself more if you ask me to post it in public (like you have done in response to other complaints ..which is a total violation of the customer's security and privacy...learn internet ethics, then learn how to run services , then learn how to give proper customer feedback )..


rename 'customer care' to 'customer don't care' and 'air'-tel to 'rob' -tel. Thanks for wasting my sunday ranting about your pathetic applications and updates online . I am not even sure if you guys are listening.I still hope everyone else does and save themselves this misery by opting for other and better networks where customers are not cheated .

I think I'll just go ahead and forward this email to newspapers..where they have correct sections to deal with and at the same time expose cheats like you.

I forgot to add..change '[protected]@airtel.in' to '[protected]@airtel.out' ...that will be more intuitive to your service...it is not at all surprising that 'airtel' is listed on top of the 'stay away' column !!! Will switch to something like idea soon with the least complaints.

I already sent numerous emails to that id..but got no reply from the last 24 hours..barring an automated reply (I believe) much like the one above.

yes..it got resolved..thanks.

stop cricket updates from AA-SYCRKT
Please stop cricket updates from AA-SYCRKT to my airtel sim number +91 [protected]
As it is not subscribed for and money is being cut which is not asked for. Expecting an immediate action and stop the message sending

i hope u do the needful

from
[protected]

Namaste Sudhakara,

This is to inform you that your concern listed on 21 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Sudhakara,

We would like to inform you that your concern listed 21 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

stop cricket updates from AA-SYCRKT
Please stop cricket updates from AA-SYCRKT to my airtel sim number +91 [protected]
As it is not subscribed for and money is being cut which is not asked for. Expecting an immediate action and stop the message sending

i hope u do the needful

from
[protected]

my mobile number:[protected]
i dont want any cricket alerts from AA-SYCRKT.. please resolve this