Airtel — Very bad service and signal reception

manish2211

from Chennai, Tamil Nadu

Address:

Tamil Nadu

I have been using airtel DTH (Customer id - [protected]) for the past few months. For the past one week, a number of channels were not coming with the message displayed that the Set top box is unable to receive signals..

We called the airtel customer care on April 3rd - they took note of our complaint and gave a reference number saying that the issue will be fixed within a day.
No one called , no engineer turned up at my place, issue is not resolved - but at the end of the day I get an sms from airtel saying Issue is resolved and complaint closed.

I called them again the next day - and for the next 3 days the same process - no one comes to fix the issue but they sent a message that Issue is resolved.

Finally after a week a person turned up, he was working on the issue for almost an hour and finally said that the fault is with the dish and junction box and gave another contact.
We called this new person, he too has been saying that he will come to fix it and it has been 3 days now.

Now, no channels are coming.Called the customer care again and told the person on the line that I want to talk to one of the higher officials.. he put me on hold for almost 15 min and the line got disconnected.

This is my worst experience with any product.
I suggest nobody take Airtel DTH -
- worst service
-signals are very bad - if the mobile rings in the next room, the channel blacks out for sometime till the call is disconnected
-no issue resolution
-customer care executives dont understand your problem

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Comments

Raj

from Pune, Maharashtra

Airtel — NON RECEPTION OF SIGNAL

Airtel which proclaims, to be the no 1 service provider in india, must visit National games village, Koramangala, bangalore once to know the facts. signal level varies often here, and most of the times at the lower end and not reachable on hte other end, this may be due to concrete surroundings, I think Airtel engineers should address this problem

kanchan yadav

from Bengaluru, Karnataka

Location: Navi mumbai, India
kanchan on Apr 15, 2011
Very bad service and signal reception
I have been using airtel DTH (Customer id - [protected]) for the past few months. For the last few months, a number of channels were not coming with the message displayed that the Set top box is unable to receive signals..

We called the airtel customer care on April 3rd - they took note of our complaint and gave a reference number saying that the issue will be fixed within a day.
No one called, no engineer turned up at my place, issue is not resolved - but at the end of the day I get an sms from airtel saying Issue is resolved and complaint closed.

I called them again the next day - and for the next 3 days the same process - no one comes to fix the issue but they sent a message that Issue is resolved.

This is my worst experience with any product.
I suggest nobody take Airtel DTH -
- worst service

harassed_by_airtel

from New Delhi, Delhi

I'm having a similar (much worse) experience with Airtel. My complaint regarding the faulty STB is now pending for 2 weeks. Refer to https://www.consumercomplaints.in/my-complaints.html airtel-c557427.html for details.

Good luck if you choose to subscribe to any of Airtel's services/products. Mr Mittal and associates are not interested in hearing consumer complaints.