Airtel — Customer Complaint - Mobile No:[protected]

Address:

Tamil Nadu

Dear Sir,

I have migrated from Airtel Postpaid connection to Prepaid connection. My mobile number is [protected]. I got my SIM card activated to prepaid connection but my boosters have not been activated yet. My boosters include SMS booster (Rs. 36) and Rs. 37 booster. But they didnt get activated still. The retail shop owner has communicated tat there is no problem in his side. Even i received a SMS confirming the SMS booster but i haven't received any confirmation for Rs. 37 booster. The most frustrating thing is that i got confirmed with Airtel's executive Mr. Ganesh on Sep, 23, 2011 at 17:24 IST that both of the boosters have been activated. But still the charges r getting deduced as per normal plan (Without booster). Another frustrating thing is that i tried to call to Customer Care 121 after that but at the stage of line transfer to customer care executive, it says "Please dial *121# to know about your account balance and so..."..I am unable to call Customer care too..The Airtel Complaint number given in your website 198 is also not working. I got a reply that 198 does not exists. I don't know what to do..

Kindly do the needful.

Thank you,

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With Regards,