Airtel — Airtel tv multiple connection

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Tamil Nadu

I have a airtel dth connection for last 3 years and connected airtel for a multiple connection on12150 and was being told to deposit rs.1190 in my a/c which I promptly did and informed them ,I was being told to to wait as their representative will call which never happened ,after calling them many times I was being told that I have to contact their agent and pay money to him for this connection and it was their mistake as they informed me wrongly.
I contacted their agent who send his person to collect money from my house which I paid on 12.1.2012 vide receipt no.451 rs.1490 as he did not have a separate package for multiple connection.
Till date no one has come for installation inspite of my my repeated call to the agent mr. Sarvanan the airtel agent tel no.[protected].
Pl somebody help me in this regard.