[Resolved]  Airtel Telecommunications — Cheating done to Airtel Prepaid customer

Address:

Bangalore, Karnataka

Higher Officers of Airtel,

Please be informed that, for more than 96 hours, I’m not able to use my airtel sim card (mobile number: [protected]) since it has been de-activated for no reason, inspite of the fact that I’m having a positive balance of Rs. 232 and validity is upto 2037.

IF THIS ISSUE IS NOT RESOLVED WITHIN TODAY AND IF I’M STILL NOT ABLE TO USE MY AIRTEL SIM CARD TOMORROW, I WILL BE TAKING LEGAL ACTION AGAINST AIRTEL FOR DEACTIVATING MY SIM CARD AND NOT PROVIDING ME THE PROMISED SERVICES, INSPITE OF THE FACT THAT MY AIRTEL PREPAID BALANCE IS POSITIVE AND VALIDITY IS 2037.

Don’t think that this is a joke. I will definitely move to court of law if Airtel fails to re-activate my sim card and my services within today.

Please find my alternate contact numbers (if you are not able to reach me on one of these numbers, you can reach me on the other number):

My Office number:[protected] AM – 5 PM)
My Home number:[protected] PM – 9 AM)

Thanks,

Prakash Udayakumar.

_____________________________________________
From: UDAYAKUMAR, PRAKASH (PRAKASH)** CTR **
Sent: Monday, December 26, 2011 11:15 AM
To: 'nodalofficer.[protected]@airtel.in'; 'appellate.[protected]@airtel.in'; '[protected]@airtel.in'; '[protected]@airtel.in'; 's.[protected]@bharti.in'; '[protected]@bharti.in'
Subject: Problem with my airtel mobile number: [protected]
Importance: High


Airtel Officers,

I’m an airtel Karnataka mobile pre-paid customer (+91-[protected]).

For the last couple of days, I found that my airtel sim card is not able to receive any signal from any of the airtel towers in Bangalore.

I set my phone to do a “manual search” of the available networks and tried to select airtel from the list of available networks.

But, then, I was getting an error telling that “No network access”.

I initially suspected that it could be my handset problem and inserted my airtel sim card in other handsets and I’m facing the same problem in all the handsets.

Because of this, I’m not able to place or receive any calls (both voice & data calls).

I’m having a positive balance of INR 230 and my validity is till Nov-2037.

So, I called up the airtel customer care (from a different phone) and reported this issue to them.

But, airtel customer care executives denied to register any complaint on this regard.

That is why, I’m writing to you, higher officers of Airtel.

Please look into this issue with high priority and take necessary action for restoring my airtel simcard status back to original state so that I can avail airtel voice & data services, again.

Thanks,

Prakash Udayakumar.