[Resolved]  Airtel — Recharge of mobile

Address:

Tirunelveli, Tamil Nadu

I have received the following SMS on 06 June, 11, from Airtel (Sender : AT - 650003):-
"50% Cash back on RC 69! Recharge with Rs. 69, Get Local mob calls @ 30p/Min,STD [protected]@60p/Min for 30 days PLUS Rs. 35TT (in 48hrs) in main A/c! Call 121311".
Accordidngly, I have recharged for Rs. 69/- on 10.06.11at 6.26pm. TransID[protected]. But even after 48 hrs, I have not got recharges for Rs. 35/-, as mentioned in the SMS.
Since, my balance was too low, I have agained recharged my mobile for Rs. 60/- on 14 June, 11 at 11.42am.. TransID[protected]. But, no Talk Time was recharged to my mobile. When I contacted Airtel Customer Care Executive, I was told that Rs. 60/- recharge is for SMS pack, which either my self or the retailer, who recharged was knowing.
Hence, I lodged a complaint with Airtel. Complaint No. CBNRA [protected]. I was told that within 48 hrs my complaint was resolved. On 16th June, I received a SMS which read as follows:-
"Further to your concern on recharge, we wish to clarify that the disputed amount has been credited to your account."
But till date I have not received any credit into my account. Please help me to resolve this problem.
I want that Rs. 35/- and Rs.60/- (less service charges) be recharged to my account immediately.
My details are as follows:-

My name : Sam Manohar
Mobile No. : [protected]
e-mail ID : [protected]@yahoo.co.in