Airtel — No proper response from customer care | |||
I got a service message from airtel stating the availability of an Rs.44 ISD recharge. (ISD calls 1re/min) Recently I made an EC recharge for activating an ISD booster in my prepaid SIM . The recharge costed Rs.44. (ISD calls for 1 rupee per min) In 2 minutes I got a confirmation SMS that the Recharge has been done successfully. but when i made an ISD call, it costed Rs.9.80 per minute. I immediately called the customer service., they say that the recharge has not been updated yet. They even told me to visit the EC recharge retailer and get clrified from him. I even went there and asked him to call the "service for retailers". he did that, and they have told him that it'll get activated in ten minutes. (then why the hell did i get a confirmation SMS in not more than 2 mins) again, I made the ISD call the morning after. BUT WTF, still it has not been activated. I've been calling the customer care for 3 hours till now. STill thery're not even attending the call .. I want someone to heed to this problem immediately. Thanks in aadvance Was this information helpful? | |||
1 Comment | |||
Comments
42%
Complaints
54506
Pending
0
Resolved
21959
View all 54506 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
AirTel — not proper response from customer care
I have been using airtel service now since 3 yrs now, but i have never seen so bad service till now. Its as simple as that since 3 months i have been trying to break friends group on my cell phone and nothing happened till now.Thats why i am unable to create new group. There are many instances where the customer care executive would speak very rudely, or in pathetic English, even threatened me once. They deducted some amount for nothing at all.I never expected this from Airtel.