[Resolved] Airtel — Top up failed and Poor response from Support Executives

priyapriscilla

from Pune, Maharashtra

Address:

Chennai, Tamil Nadu

I did a top up for my mobile through bank website.
My transaction was successful, bank account got debited and i got message from bank that "Mobile Recharge Done" but this does not get added to my
talk time amount in my mobile.
I have spoken to 4 Irresponsible Customer Support Executives and a most irresponsible Senior executive.
All have come up with the written scripts and have no solution to my problem.
They said "We do not have the option to check top ups done through banks".

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Aug 13, 2020

Complaint marked as Resolved

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Priya,

This is to inform you that your concern listed on 05 Oct. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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