[Resolved]  Airtel — Unacceptable behaviour from the customer care Executive

Address:

Thiruvananthapuram, Kerala

Hi team,

I'm Ashik(Mob: no:[protected]).I had easy recharged for Rs.50 and Rs.30.After a while on checking my balance, I found it to be Rs.14.I called to customer care (198) for query about unreasonable balance reduction.(08-jan-2013,21:42 hrs,Ref.no :CBDSM[protected]).Mr.Mohammad attended the call and said that i have been charged Rs.46 for automatic message offer renewal.But i have already stopped the auto-renewal of message offer and have done a message offer by doing easy recharge for Rs.44.When i said this to the customer-care executive,He said he could only stop this pack and cash cannot be refunded.I asked how could this be done ?And on asking this the executive hung up in the middle when i was talking to him which is unacceptable.

The second time i called to customer care,The same executive picked up my call (08-jan-2013,21:46,Ref.No: CBDSM[protected]).This time also the response was same.The executive was so rude.Was so frustrated by the act of the customer care executive.This is not the service that we expect from a company like airtel.If there wont be any responses to these complaints i will be forced to move to some other network.

With regards,
Ashik,
ashikh.[protected]@gmail.com,
(Mob: no:[protected])