[Resolved] Airtel — unauthorized Reduction in balance after subscribing for caller tune which was not requested

ggaurav28

from Delhi, Delhi

Address:

Chittorgarh, Rajasthan

Hi,
I am using Airtel Prepaid mobile No. [protected] since last two year. A few days back i was on call and suddenly my call was dropped due to not having sufficient balance. I got surprised because in march 2013 only i have recharged it by amount 200/- & i rarely use this no. for any call or data services.

Then i tried to check for any service activated. While discussing with one of my friend i came to know that i have been subscribed for some caller tune some what like " thanku for calling Om Prakash" . I again got surprised & this time it was the height from Airtel that my caller tune was set with the name of some "Omprakash" (though on My Name i.e. Gaurav Gupta, this Sim is allotted ), also i have never requested for any such subscription or caller tune.

I have never subscribed any such services. It is now requested to unsubscribe it with immediate effect & please return the amount deducted from my balance.

My mobile number is [protected].

Best Regards

Gaurav Kumar Gupta
RawatBhata-323307

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Aug 13, 2020

Complaint marked as Resolved

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My mobile number is [protected] and my balance has been deducted twice on nov-12-2009 and on nov-13-2009 for a subscription service called subwaptextactress and subwaptextsherlyn which i didn't subscribe and didn't even accessed from my mobile, above that when i tried to contact airtel customer care services they didn't answered my complaint twice and than put me on a automated machine after that so that i won't be able to reach them. After that when i tried reaching them from other phones they kept cutting my calls.

Santosh Patole

from Mumbai, Maharashtra

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Sir/ Madam....

i am a consumer of Airtel pre paid service my number is [protected].
they are fraudulently and consistently time again reducing my mobile balance without
any call made and service rendered. to get refund i will have to approached their customer helpline spending lot of my valuable time.

for getting the refund, i will have to under go into lot of harassment and mental torture. this is the case of other customer also. Till they are not stopping their fraudulent activities. for example i am getting refund of Rs. 10 and when the whole customers assuming are in cores, the last public customer would be 10 cores such public looting should not be allowed. i am taking up this case not only for me but for the interest all the harass customers.

I therefore request you to take up my and other similar customers with Airtel.

Hope you will do the needful at the earliest.

Thanking You,

Santosh Patole

shagy

from Mumbai, Maharashtra

AirTel — reduction in balance

I M HAVING AIR TEL PREPAID SERVICE. MY COMPLAINT IS THAT ITS SUCH AWORST SERVICE PROVIDER AS THERE IS REGULAR DEDUCTION OF MY BALANCE 4 SERVICES WHICH AUTOMATICALLY ACTIVATE ON MY CELL NO [protected]. I HAVE LOST LOTS OF MY BALANCE AND FED UP WITH THERE SERVICES. PLEASE TAKE NECESSARY ACTION AND MAKE ME RETURN MY BALANCE. THERE R LOTS OF CUSTOMER FACING SUCH PROBLEM.SAGAR DOSHI

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sir,
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Airtel — unauthorised balance reduction

I am using airtel network my no is [protected].last Tuesday i got a call saying tat we've got an offer to set free hello tune for an year but after we activated that offer, they reduced Rs 220 from current balance without any confirmation msg or information.i've called airtel customer care help line(198) 5 times and filed complaint.. but they didn't take any actions. i am bugged up with this customer service. i request you to look forward too this issue .

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dear sir/mam,

m nt agree with d billing amount of rs 2500/ on my mobile no. [protected], i want to know the details of the billing amount, for which i was told to pay the such amount.

that will b ur most kindness,i[censored] will do the needful.

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Gupta,

This is to inform you that your concern listed on 26 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Gupta,

This is to inform you that your concern listed 26 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Gupta,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33