[Resolved] Airtel — Unethical n Harassment Services Offered - Outgoing Barred without Intimation

aays1

from Mohali, Punjab

Address:

Ludhiana, Punjab

Dear Team

I Aayush Singhania hold a mobile connection with airtel ([protected]).

Got this number transferred recently approx 9mar.

I got a confirmation call on16mar ,12 regarding FI that my address as mentioned for billing has been visited by your executive n told have met Mrs Asha my mother so everything is ok and welcome to airtel.

While i was being told about my offers and was told that my net package is some per min/per kb whereas i had been told by my representative at airtel office that 99 package has been activated.But case was not the same.So i visited again to the same branch of yours in Ludhiana in Kitchlu Nagar and told the executive the same.She said sorry sir would get it corrected dont worry I said Ok.

To my surprise at around 10 pm tried calling but couldnt get through stating outgoing barred.Thought payment could be an issue immediatelly made payment but still while writing this mail call was not happening.When called customer service to enquire they give me a shocking answer that my phone was disconnected as documents are pending .

So how could i get a confirmation call stating verification done and everything is fine and even the representative at your branch also didnt tell me anything.

Even if some docs are missing you guys will intimate the client prior that documents are pending please submit else connection could be stopped or whatever.

Or its on the wish of AIRTEL to do whatsover.

Need my number to be activated rightaway.

Regards

Aayush Singhania

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Aug 13, 2020

Complaint marked as Resolved

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Comments

gaurav sharma

from Mumbai, Maharashtra

Airtel — outgoing barred without intimation

i am working in lally motors ltd. and we have the cooperate connection of airtel the no. are [protected], [protected], [protected], [protected], [protected], [protected], [protected]
we submitted a single check for all the no to airtel distributor P.S.communication Karnal TO Mr. Raman contact no.([protected]) he is also not picking the call we have deposit cheque of amount 3280.53 on 10 Feb and the payment is clear from our account they deposit amount for 6 no. accept one no [protected] and barred my outgoing without any intimation. last month the problem is same they barred my outgoing for more then 10 days i am very harassed due to there behavior and i have to suffer a mentally pain also i received so many calls from airtel customer care and i have given the detail of cheque and about the dealer but the dealer and airtel customer care both are careless and barred my outgoing even i have paid for the same no So i am not accepting this kind of behavior from airtel staff and dealer. and today again i have contact to Mr. Vaibhav at ([protected]) for the same problem and they have activated my outgoing. but i am not happy with the services from airtel. because i have to suffer mental pain and harassment.

Rajesh Thota

from Pune, Maharashtra

Airtel — connection has been barred without intimation

Myself customer of Airtel using Post-paid connection. Suddenly my connection has been disconnected on 27th November'09 without any intimation.

Currently I am in Mumbai for one month on a business trip. I tried reaching 121 and they told me that this is Mumbai call center and i need to contact AP Call Center [protected].

I tried reaching [protected] from Mumbai local mobiles and STD booth, but couldn't. Also I mailed to nodal officers of AP, Maharashtra and 121, but I didn't receive any response from them till today.

Today somehow I could reach [protected] and came to know that because of Post-paid to Pre-paid request through web self-care; my post-paid service has been disconnected and told me to check with AP Pre-paid call center [protected].

Also I could see in the Airtel web self care that my request is closed, but there is description of what actions have been taken. Attached the screen shot of the same for your reference.

From today morning I tried to this [protected] number 100 times, but couldn't reach.

Sad part is the service numbers are not reachable. Even in case if we reach, we don't have direct option to talk to CSR, we need to hear all the zunk stuff for 5 mins to reach a CSR.

Even we don't have any option like Inbox or messages to complaint or track the request through web self-care.

Could you please help me in knowing what the current status of my service is? It has been 5 days my number got disconnected and still I haven't got any updates or confirmation of my service activation. The ridiculous part is without any information my number has been disconnected and lost important calls during this business trip.