[Resolved]  Airtel — unfair deduction in prepaid balance

Airtel Prepaid — unjust deduction of balance

my number is [protected], i have been using this number for last 4-5 months.............
and i am facing a lot of problems using this number............
it had been many times that my balance is deducted and on asking customer care, they give me a wrong explanation.
once i received a liink to download a game from net....
i ignored the message as i was not interested but soon i received a message showing a deduction of rs.50 for subscribing video clips(not even game but video clip).
when i asked customer care they answered that i had subscribed for it, i said them let it go on what has happened but for now plz remove your subscription, it again costed me rs. 30...
after few days i again faced a new problem, this time it was about using airtel live....
i had been using 0.facebook .com(provided free) t i found my balance is deducting from my account....
when i asked customer care they answered that i had been opening some porn site, when i refused that person on the line started talking rubbish and even argued....and disconnected,
than i decided to delete all internet setting from my mobile, even then my mobile is showing regular(after every 2-5 minute)messages of balance deduction.
and i have lost at total of rs.116 again,
i don't know why the company fools the customers...
if possible i would like to have a talk with the head of customer support and describe my problem...

Air Tel (prepaid) — Unfair deduction of balance

I am regular subscriber of airtel prepaid Rs98GPRS pack since this service started, every month service itself renewed and Rs98 used to get deducted from my banlance.

Yesterday the balance in my mobile was low, 50Rupees. airtel deducted 36Rupees for 6days GPRS pack, No problem from this.

Today when I tried to open my Email on my Mobile, there was no GPRS service active.

I called to coustomer care many a times, call disconnects after few seconds only.

More over Airtel already deducted Rs 5 two times for a service I never requeste.

I am fed up of this acts of Airtel. This is not fair, just retun my balance of 45 rupees as earliest.

Mobile Number [protected]

AirTel — Unfair deduction of balance in Airtel prepaid

I am a prepaid customer for Airtel for several years now. I have been subscribing to the monthly Rs 98 GPRS pack since July 2011. The service seemed to be good until today when I received two SMS saying I have been charged Rs 5 for subscription of [protected]@5 subscription service and another Rs 5 for renewal of [protected]@5 subscription service. I have no idea when and why I subscribed to this service. When I called up Airtel customer care, the representative said I have been automatically subscribed for some service called Airtel Live and it has been de-activated after my call to customer care BUT they won't refund my Rs 10 that has been charged unfairly without explicit confirmation from customer. I demand a refund from Airtel and stop such unfair practices. If Airtel surreptitiously charges every prepaid customer like this, they can earn revenues in crores by fooling unwitting customers.

Jagannathan
Contact number: +91 [protected]

Excellent customer service from Airtel in response to my complaint. Prompt action was taken and Rs 20 was credited to me for the inconvenience caused. They also assured me that such deductions wouldn't happen in the future.

Thanks
Jagannathan