[Resolved] Airtel — Unfairly charged for downloading Fashion Show | |||
I have been charged Rs.5 from my Airtel prepaid account (number: [protected]) for downloading Fashion show on[protected]:39 when I have not downloaded any such thing. When I contacted the customer care on 121 and told the executive that I didn't download it, he insisted that I downloaded it at that time from a website, which I couldn't make out from what he was telling. I told him repeatedly that I didn't download it, but he wasn't willing to accept and thanked and disconnected the call. Searching the Internet, I found that few others were having the same issue as me. Can you please stop these types of charges from getting deducted from account when no such Value Added Services (VAS) were downloaded? Please also refund my prepaid account with Rs.5. Regards, Krishnan. Was this information helpful? | |||
Oct 22, 2016 Complaint marked as Resolved Verified Support Mar 09, 2013 Airtel Customer Care's response Namaste Krishnan, This is to inform you that your concern listed on 08 March. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at [protected]@in.airtel.com. Regards Saurav Ahlawat Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Mar 10, 2013 Airtel Customer Care's response Namaste Krishnan, Further to our discussion dated 08 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress. We assure you that we are committed to resolving the issue to your satisfaction. For any queries you may have you can also get in touch with us at [protected]@in.airtel.com Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 2 Comments | |||
Comments
Namaste Krishnan,
We would like to inform you that your concern listed 08 Mar. 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 08 Mar. 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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Airtel Prepaid — Airtel- Unjustly charged for VAS
I have been charged of Rs 3 /- daily for under the pretext of VAS.I haven't or do not want to subscribe to any VAS for my mobile [protected]
Airtel please stop deducting this amount from my talk time. The customer service executive confuses me further.