[Resolved]  Airtel — unlawful deduction of Balance and misbehaviour

AirTel — wrongful deduction for VAS

I have been wrongfully charged the rental of VAS i had never opted for (Airtel Friendz Chat, in my instance, for which 30/- was charged from me today) and what's more, I get rudely rebuffed by their customer care exec who insist I was 'Rightly charged'!.
No matter how much I tried reasoning that how could a service get activated without they getting any sort of confirmation from my end, they start loosing temper and start narrating technicalities! I have even been told with a shocking audacity that I could go to any level, but I was not going to get a refund in my case! Certain VAS seem to get automatically activated and the only information we get is that my account balance has been deducted by the rental charge!

Airtel Prepaid Mobile — unlawful deduction of Balance and misbehaviour

My name is V. das and I am using Airtel mobile since 2003. I was always having problems but some how or other I am tolerating and now it is to much. pls look into my complain. My no. [protected]. I activated Internet for the month plan on 26 August 2012, after this my balance was 558 and on 30th just after four days I found I have balance only rs 13. immediately I call to customer care and they check, hear the details and finally cut off my phone. everyday three four time I call and they just ignore me and saying that we are forwarding you to our executive head and then my phone is cutt off. On 4th September I was told that by 11 am on 6th I will get my balance back and on 7th eve I call again for five time Mr. Sanjay Mr. Ashis again hear the details of my case cheked it and finally cut off my phone saying that I forwarding ur call to executive head. And after this I call and nobody recevie my call.pls solve my problems immediately. Thanking you.

Namaste Mr.Das,

We would like to inform you that your concern listed 08 Sep 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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