Airtel — Unlocking I-phone 3gs locked to Airtel.

Address:

Ludhiana, Punjab

I had purchased Iphone 3gs 32 GB Black from Airtel in June 2010 .
I got it replaced in May 2011 as it was giving many major problems.
According to Airtel's and Iphone's terms , i can get it officially unlocked now.
So , I want to get my replaced phone i.e. the phone with imei number - [protected] and serial number - 5K0465MN3NR , be unlocked.

I tried contacting customer care , they suggested me to go to Airtel's showroom , I went to each and every showroom of the city , they all replied me that they don't know the procedure.
I even mailed to Nodal Officer of Punjab and got a call from them , they told me that they have forwarded my request to the concerned department and I will get a phone call from that department within 24 hours but again no reply or call from them .

This is a clear violation of consumer rights , I had faced alott of inconvinience for a simple task like getting my i-phone unlocked. It seems like they are actually not willing to unlock my phone.



Original phone details :-

Model - Iphone 3gs 32 GB Black.
Serial - 88019KZN3NR
Imei - [protected]
Date of purchase - 11 JUNE , 2010


Replaced phone details :-

Model - Iphone 3gs 32 GB Black.
Serial - 5K0465MN3NR
Imei - [protected]
Date of replace - 19 MAY , 2011
Current Airtel Mobile Number - [protected]