[Resolved] Airtel — Unnecessary Balance Deduction on AIRTEL Mobile.

kunwa32

from Nagpur, Maharashtra

Address:

Jaipur, Rajasthan

I am using Airtel mobile operator. My no. is +91 [protected]. I am from Rajasthan Circle. I use Rs.63 sms pack. The problem created by my operator is quite weird.

Now a days they have started auto renewal on such packs. Last month i stop this auto renewal service. but as i recharged my no. by Rs.63 they started such non sense auto renewal service. as the month ended i didnt have balance more than Rs.63 so they did not renewed the plan so i recharged my no. by Rs.63. and my sms pack activated.

But problem raised as i recharged my no. by Rs.150 they again activated a sms pack and deducted Rs. 63 from my account balance(with out any information).

I complained about the same to customer care but they did not even tried to understand the problem. I asked them to talk to their senior but they refused to do so.

after talking with 2 customer care executive, i couldn't even make a call to customer care service probably they blocked my no. After having such experience i was help less and quite disappointed. I am seeking for positive response from AIRTEL. Thanks to Consumer Court for giving me a platform in order to complain.

If i don't get proper corrective measure regarding this problem. I shall be filing complain regarding this to Consumer forum.

I am having complete record of each and every transaction and communication between myself and AIRTEL

Dated:[protected]

Thanking You

With Regards

Kunwar Imran Khan
Jaipur

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Aug 13, 2020

Complaint marked as Resolved

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Comments

vishpatil

Airtel Mobile — Unwanted Deduction of balance by mobile operator Airtel

I have recieved on mobile SMS from 54321 saying thanks for downloading you have been charged Rs.10
Though i have not clicked anyting in my mobile.
I have called airtel customer care no 198 and requested many times that i do not want anything like airtel live etc. deactivate the service but i have observed that they temporary deactivate the service and again some other service is activated and i am getting charged again thogh i do not want any service
But till now they have deducted many times my balance without notifying me.
I think this kind of robbing to cutomers should stopped if they want to activate some service should not activate it without my confirmation.
And i should get

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr.Khan,

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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amarnathpandey

from Mumbai, Maharashtra

Hello Sir,
I am Amar Nath Pandey from Bihar. My M.NO. [protected]. I am using your service from a long period. But i have been vexed by deduction of balance by automatically activating unwanted service. Sir on 24/10/2012, from your company side 15/- balance hasbeen deducted. Your customer care executive are not ready to listen me. they are treating as a enemy. i couldn't be understand what to do.. plz help me.